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    Shamil Hassanaly

    Shamil Hassanaly is currently the Chief Customer Officer at Bonitasoft, a role he has held since September 2019. In this position, he is responsible for overseeing all customer-focused teams, which include technical support, customer success, subscription renewals, and professional services consulting.13 His leadership emphasizes enhancing customer experience and operational excellence within the organization.

    Background and Career

    Hassanaly earned a degree in Business Management from the European Business School in London. Before joining Bonitasoft, he spent over twenty years at InfoVista, a company specializing in network orchestration solutions. There, he advanced to the role of Vice President of Customer Engagement, where he played a crucial role in developing customer relationships during a significant growth phase for the company.13

    Recent Developments

    In May 2024, Hassanaly was promoted to Chief Operating Officer (COO) at Bonitasoft, where he now oversees a broader portfolio that includes sales, marketing, and customer experience initiatives. This transition reflects the company's strategic goals to enhance its organizational structure and support its growth initiatives in the hyperautomation market.15

    Contributions at Bonitasoft

    Hassanaly has been instrumental in launching innovative features and services at Bonitasoft, including the establishment of a "one-stop" Customer Service Center aimed at improving user access to resources and support.24 His vision for customer engagement aligns with Bonitasoft's mission to provide robust process automation solutions tailored for various user needs.

    Overall, Shamil Hassanaly's extensive experience in customer service and engagement positions him as a key figure in driving Bonitasoft's commitment to innovation and excellence in the digital process automation landscape.

    Highlights

    May 22 · bonitasoft.com
    Shamil Hassanaly appointed Chief Operating Officer of Bonitasoft
    Shamil Hassanaly appointed Chief Operating Officer of Bonitasoft
    Jan 12 · theorg.com
    Leadership Team - Bonitasoft - The Org
    Sep 28 · businesswire.com
    Bonitasoft Introduces New Innovative Features and Customer ...
    Sep 13 · bonitasoft.com
    Shamil Hassanaly joins Bonitasoft as Chief Customer Officer

    Related Questions

    What are Shamil Hassanaly's main responsibilities as Chief Customer Officer at Bonitasoft?
    How has Shamil Hassanaly's role evolved since he joined Bonitasoft in 2019?
    What innovative features has Shamil Hassanaly introduced at Bonitasoft?
    How does Shamil Hassanaly's background in business management influence his approach at Bonitasoft?
    What challenges has Shamil Hassanaly faced in his role at Bonitasoft?
    Shamil Hassanaly
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    Location

    Paris Area, France