Shamil Hassanaly

Shamil Hassanaly is currently the Chief Customer Officer at Bonitasoft, a role he has held since September 2019. In this position, he is responsible for overseeing all customer-focused teams, which include technical support, customer success, subscription renewals, and professional services consulting.1 3 His leadership emphasizes enhancing customer experience and operational excellence within the organization.

Background and Career

Hassanaly earned a degree in Business Management from the European Business School in London. Before joining Bonitasoft, he spent over twenty years at InfoVista, a company specializing in network orchestration solutions. There, he advanced to the role of Vice President of Customer Engagement, where he played a crucial role in developing customer relationships during a significant growth phase for the company.1 3

Recent Developments

In May 2024, Hassanaly was promoted to Chief Operating Officer (COO) at Bonitasoft, where he now oversees a broader portfolio that includes sales, marketing, and customer experience initiatives. This transition reflects the company's strategic goals to enhance its organizational structure and support its growth initiatives in the hyperautomation market.1 5

Contributions at Bonitasoft

Hassanaly has been instrumental in launching innovative features and services at Bonitasoft, including the establishment of a "one-stop" Customer Service Center aimed at improving user access to resources and support.2 4 His vision for customer engagement aligns with Bonitasoft's mission to provide robust process automation solutions tailored for various user needs.

Overall, Shamil Hassanaly's extensive experience in customer service and engagement positions him as a key figure in driving Bonitasoft's commitment to innovation and excellence in the digital process automation landscape.