Scott Thatcher

Scott Thatcher is the Chief Operating Officer at Brownstone Insurance, based in Boston, Massachusetts.1 He joined the agency in 2002, coming from MBNA where he previously worked as a business analyst.2 In his role at Brownstone Insurance, Thatcher has been instrumental in modernizing the agency's operations and improving efficiency.

Key aspects of Scott Thatcher's tenure at Brownstone Insurance include:

1. Implementing paperless operations: Shortly after joining, Thatcher spearheaded the initiative to turn the agency paperless, which significantly improved their processing capabilities.2

2. Enhancing technology infrastructure: He oversaw the transition to a three-screen setup for employees, which boosted productivity and streamlined workflows.2

3. Disaster preparedness: Under Thatcher's leadership, the agency implemented cloud-based systems and backup power solutions, ensuring business continuity during emergencies.2

4. Client communication: Thatcher has been involved in expanding the agency's digital presence, enabling clients to interact with the company through various platforms, including mobile devices.2

Thatcher's efforts have contributed to Brownstone Insurance's impressive revenue per employee of $330,000, which is well above the industry average.2 His focus on technology and efficiency has helped position Brownstone Insurance as a forward-thinking agency in the insurance industry.23