Scott Sachs

Scott Sachs is a seasoned professional specializing in guiding customer service organizations through the ever-evolving landscape of customer requirements and technology solutions. With a strong background in operational reviews, technology selection, and strategic roadmap development, Scott assists companies in defining their future vision for customer service and implementing the most suitable solutions, whether technology-driven or involving process improvements and human capital programs. His expertise spans areas such as RFP management, KPI assessment, business process redesign, and customer experience program development. Scott holds an MBA in Finance/Marketing from Columbia University and a BS in Operations Research from the State University of New York at Albany. He has held key positions such as President at SJS Solutions, LLC, ICMI Certified Consultant at ICMI, and Senior Director at Assurant Solutions, among other notable roles. Scott has a proven track record in implementing effective customer service strategies, training employees, and establishing key performance metrics to measure success.