Scott Rackham

Scott Rackham is currently a Senior Automation Solution Consultant at R1 RCM, a role he started in May 2023.12 He has extensive experience in customer success and technical account management in the software industry.

Key points about Scott Rackham's professional background:

Experience

• Senior Automation Solution Consultant at R1 RCM (May 2023 - Present)1
• Enterprise Customer Success Manager at UserTesting (December 2021 - April 2023)1
• Senior Technical Account Manager - Team Lead at Qualtrics (February 2020 - December 2021)1
• Customer Success Manager at Huron (January 2018 - February 2020)1
• Technical Consultant at Huron (May 2016 - December 2017)1

Education

• Bachelor of Science (BS) in Management Information Systems from Brigham Young University (2012 - 2015)1

Skills

Scott is skilled in:

• Customer Relationship Management
• Product Implementation
• T-SQL and databases
• Software as a Service (SaaS) industry1

Scott has a demonstrated history of working in the software industry, particularly in customer success roles. He has experience managing teams, delivering technical account management services, and advising customers on business strategies.1 His move to R1 RCM marks a return to the healthcare sector, as he mentioned being excited to "return to my healthcare roots" when starting his current role.2