Advanced Training & Services

Atlantic Baptist College

Information Systems Operator at Ganong Bros., Limited

On-site support for corporate End Users and Infrastructure Issues..
Lead for monitoring, updating and administration of Corporate Servers, VMs (Hyper-V/Azure), and Network Infrastructure.
Perform annual Risk Assessment on Corporate I.T. systems to identify and mitigate high-risk vulnerabilities
Manage Departmental Budget and I.T. Spending.
Technical Lead on various projects including Migration to Office365; Replacement of On-Prem Camera System to Cloud Solution; Migration to Fortinet Network Infrastructure.
Manage Cost and Performance for various systems
Technical Project Manager for all projects with an I.T. component.
Provide 24 hours emergency support to ensure production is maintained.

Ganong Bros., Limited

Sernior Systems Administrator

Assist customers within the Precinct’s Standard Operating Platform (SOP)
Provide initial contact with clients and check in products for service
Perform basic testing to determine product needs and service solutions
Facilitate in-store sales, upgrades, installations and service

Geek Squad

Counter Intelligence Agent 2

Monitoring and Quality control of management tools as deployed to the customer.
Reporting on existing C3 generated cases, issue isolation, investigation, resolution or escalation.
Provide feedback to Desktop Engineering on newly identified issues with possible solutions.
Analyzed hundreds of new & legacy cases having identified several potential fixes to the benefit of the customer.
Technical consultation between various departments (Order Management, Purchasing etc).
Used remote package deployment software, in corrective action to address non-functioning CB tools and utilities.
Assisted in the development, roll-out, and support of the CC Knowledge-base.

CenterBeam

Case investigation and Fault Resolution Specialist

Collate and present server performance data to Management and Staff. 
Manage and Coach a technical team of eight Support Technicians
Troubleshooting end-user applications, network connectivity, Active Directory, Exchange Administration, and Mobile Device Support.
Internal support, administration, and maintenance of IT Equipment (Desktop/Workstation and Server OS/Hardware).
Managing the Purchasing and Inventory Control of On-site Assets.
Managing documentation, for both incident tracking and for the Internal Knowledgebase.

Synoptek (formerly CenterBeam Inc.)

Team Lead/ Remote Support Specialists/ Subject Matter Expert/ Internal Support

Managing Day-to-Day Operations of the Computer Department (Purchasing, Inside Sales, Promotion, etc.).
Building and Servicing of Custom Computer Systems and Accessories for customers
Administration and Technical Support of both the Computer Systems and Internal Networks for Munro Electronics and sister company O’Brien Electric.

Munro Electronics 1988 Ltd

Computer Dept. Manager

On-Site Tech Support for IBM Clients.
Working with IBM SSR’s and other Permond Contractors.
Hardware and Network Deployments/Rollouts.

Permond Solutions Group Inc

Private Contractor

Assess and Repair of client computers.
Trouble shooting a wide variety of both Hardware and Software problems.
Networking client computers to both company LAN, and to the Internet

Scott Masson