Scott Jones

Scott Jones is an accomplished executive and mentor with significant experience in the intersection of customer relationships, business strategy, and technology. With a proven track record of high achievement, Jones has led teams towards personalization, customer satisfaction, rapid revenue growth, and data-driven optimization across all major business units of a multi-billion dollar retailer. Jones is recognized as a sought-after change agent and communicator of complex topics and has skills required to speak to groups ranging from small agile teams to boards of directors and major conferences.

Jones is a graduate of Dartmouth College where he studied BA, History, and Nokomis High School. He is a DVP Customer Insights at REI, where he adds value by planning and executing strategy, building and leading teams, forging strategic partnerships, encouraging innovation and exploration, designing and optimizing organizations, using advanced analytics, data science, and business intelligence to help manage customer relationships. Jones also has a wealth of experience in business-driven agile development, business modelling, technology, and architecture optimization, process standardization, quality management, data security, platform, and service modernization, CapEx planning, P&L, and vendor negotiation.

Jones has held several leadership positions, including his time as Vice President - Personalization & Advanced Analytics, Vice President - Personalization & Customer Mobile Experience, Vice President - Personalization, Senior Director - Architecture, Security & Privacy, Director - Technology Enterprise Architecture, Director - Enterprise Platform Group, Manager - Unix & Oracle Services, and Manager - Client/Server & Distributed Technologies at Nordstrom. Jones has also worked as a Systems Engineer I at Nordstrom and IT Systems Administrator at Graham & Dunn.

In summary, Scott Jones is an accomplished leader and mentor with expertise in customer relations, business strategy, and technology. With his vast experience in various leadership positions, he possesses comprehensive knowledge in personalization, business optimization, data analytics, and team leadership.