University of Virginia

Global Sales Engineering │ Sales Executive | Leader ·…

Skills: Video Surveillance · Cloud Computing · Business Process Improvement · Customer Satisfaction · Cross-functional Team Leadership

Eagle Eye Networks

Vice President, Support & Services

Responsible for leading our Customer Support organization to provide a world class support experience for our current 20,000 restaurants. Driving the transition of our support model to: 
 - Deliver an exceptional customer experience
 - Provide omnichannel operations for our customers
 - Operate based on customer-centric metrics
 - Create an environment where associates feel empowered, supported, and valued
 - Deliver value to our investors through optimized operations

HungerRush

Vice President of Customer Support

Tasked with reviewing the Customer Support organization and delivering the following:
 - Plan for consolidation of multiple Support teams welcomed through acquisition
 - Strategy to improve customer experience through: 
   - Implementing customer-centric operations
   - Focusing on customer-centric measurements and metrics
   - Establishing omnichannel support plan
 - Roadmap for more efficient operations
 - Structure to empower, encourage, and value associates

Concurrently drove enterprise project to move all Support teams to a new, single instance of Zendesk ticketing and workflow backbone and optimize the Support team's tech stack.

Technical Support Optimization Consultant

Stanley Security is a division of Stanley Black and Decker. As a Strategic Account Manager, I partner with Fortune 1000 entities to maintain and secure their Global infrastructure. Front-end Security, Access Control, Physical Identity Access Management (PIAM), Visitor Management or Workplace Administration, Stanley Security is the leader in protecting Fortune 1000 physical and digital assets.

STANLEY Security

Strategic Account Manager

People Pattern

Vice President, Business Development │ Startup Solutions │ New Account Acquisition │ Revenue Growth

SolarWinds

Vice President, Sales Engineering │ Account Growth │ Team Leadership │ Budget Management    

InPlace Software

National Director/General Manager, Austin, TX │ Market Expansion │ Team Building │ Budgets 

LifeSize Communications

Senior Director, Worldwide Support and Services and Americas Sales Engineering │ Change Agent

Director, Americas Sales Engineering │ Business Transformation │ Solutions Design and Development  

Proximex

Director of Sales, South Central, Austin TX │ Sales Channel Development │ Process Improvement

VP of Services, Austin TX │ Startups │ Team Building and Leadership │ Advisor │ Training 

MessageOne

Senior Director, Sales Engineering │ Training │ Business Optimization │ Process Improvement

Product Line Sales Director
Director, Systems Management Services
Manager, Implementation and Training Services
Manager, Sales Engineering

Created, built and managed six new business functions – Sales Engineering, Training, Developer Training, Implementation, Professional Services, and Product Line Sales Engineering →THAT SET THE FOUNDATION TO GROW COMPANY FROM 16 TEAM MEMBERS AND $0 REVENUES TO A SUCCESSFUL IPO, 1500 team members, and multimillion-dollar revenues.

NetIQ Corporation

Product Line Sales Director │ Director, Systems Management Services │ Organizational Leadership 

Scott Dowd