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Sayyad Mohammed
Tier 2 Technical Support at Rogers Communications
Professional Background
Sayyad Mohammed is a dedicated professional with a strong foundation in customer service and technical support. With hands-on experience at prominent organizations such as Rogers Communications and Live Patrol Inc., Sayyad has honed his skills in providing exceptional customer care and technical assistance. His roles have ranged from Tier 2 Technical Support at Rogers to project analysis and management positions, demonstrating his versatility and capability to thrive in a fast-paced, technology-driven environment. Sayyad's journey began with a focus on Information Technology, where he developed a robust understanding of both customer needs and technical solutions, ensuring customer satisfaction at every step.
Education and Achievements
Sayyad's educational background features a Bachelor of Arts (BA) degree in Information Technology from York University, which has equipped him with the theoretical knowledge and practical skills essential for success in the tech industry. Prior to his university studies, he earned his Ontario Secondary School Diploma at Woodbridge College, laying the groundwork for his future academic and career pursuits. Throughout his career, Sayyad has consistently achieved business objectives and targets, reflecting his commitment to excellence in every position he has held.
Skills and Expertise
Sayyad possess a unique blend of skills that make him a valuable asset to any organization. His strong customer focus, coupled with excellent organizational and planning abilities, enables him to handle assignments efficiently while maintaining a high quality standard. He has demonstrated remarkable time management skills, allowing him to complete complex projects under pressure and meet the demands of conflicting priorities. In addition to his technical acumen, Sayyad excels in communication - he is fluent in English, with strong speaking, listening, writing, and reading abilities.
Achievements
Sayyad's professional journey reflects his ability to adapt to various roles and challenges. His experience in technical support at Rogers Communications showcases his expertise in resolving client issues and enhancing customer experiences. As a Junior Project Analyst at Live Patrol Inc., he contributed to project planning and execution, ensuring that objectives were met efficiently and effectively. Furthermore, his experience as a Junior Project Manager at RIS Convention allowed him to collaborate with teams to drive project success. Sayyad's time at Panera Bread and his internship at Cachet Partners Group provided him with a diverse work experience that bolstered his customer service and IT support skills, contributing to his holistic professional profile.