SBI Campus-An Affiliate of Sanford-Brown

University of Phoenix

Commercial Office Manager at Loews Hotels & Co

Provide seamless administrative support to the President and COO of Loews Hotels & Co
Proactively manage calendars including both internal and external meetings, schedule key meetings for the Executive Leadership Team such as Board and Strategy Meetings
Coordinate complex international and domestic travel arrangements including air, hotel and ground transportation, reserve commercial and private flights, prepare detailed itineraries
Handle all aspects of meetings arrangements, correspondence and logistics, catering set-up, on screen projection
Organize large onsite and offsite meetings, events, appointments, video and audio conference calls
Create and prepare presentations, meeting agendas
Handle expenses, invoices and payments
Answer, screen and/or route all incoming phone calls, emails, mail and publications, handle confidential and time sensitive materials
Handle all guest complaints that reach the corporate office via phone, email or mail
Assist the commercial, operations and development teams, collaborate with other Executive Assistants to provide phone/work coverage and general team support

Loews Hotels & Co

Executive Office Manager

Provided administrative support to executives within many departments of Loews Corporation and Loews Hotels.
Scheduled meetings, answered phone calls, greeted executive’s guests and escorted them to the meeting rooms. 
Managed calendars, sorted and distributed mail, ordered office supplies, kept files up to date.

Loews Corporation

Administrative Support Specialist

Assisted the General Manager with everyday assignments and ensured his needs were met on a timely basis.
Scheduled daily appointments, travel, meetings, handled report preparation for internal and external meetings.
Data entry and loading other necessary information into software systems.
Handled incoming and outgoing communication, tracked team time and attendance, handled guest complaints and confidential information.
Created and updated rates and packages in the reservations systems and third party websites.
Audited hotel systems to update availability and rates to reflect the hotel’s selling strategy in response to the market demand.
Maintained relationships with third party account managers.
Adhered to all company policies, procedures and business ethics codes and ensured that they are communicated and implemented within the team.

Satik Nalbandian