Sasi Yajamanyam

Sasi Yajamanyam is a seasoned professional in the field of customer success, with a strong passion for building effective programs and teams to help customers optimize technology usage.

With a diverse educational background including an M.S. in Engineering Science with a concentration in MIS and Internal Audit, a B.Tech in Mechanical Engineering, an MBA in Strategy and International Business, Sasi has acquired a solid academic foundation to support his professional endeavors.

Sasi has held key positions in renowned organizations, such as Director of Customer Success - Best practices CoE at ServiceNow, IT Business Management Principal Consultant at ServiceNow, Director of Product Management at CEB, and various roles at Freddie Mac, IBM Global Business Services, and Fannie Mae, showcasing his expertise and leadership skills in the industry.

His forthcoming book titled 'Next Gen Customer Success: A model to breaking down the silos' reflects his commitment to customer-centric approaches and his ability to navigate complex technical issues with clarity and context.

Sasi shines in leading cross-functional teams and collaborating with diverse stakeholders, demonstrating executive presence, effective communication, and interpersonal skills throughout his career.