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Sasha Gross
Senior IT Business Analyst at King County, WA
Professional Background
Sasha Gross is a dedicated professional with a passion for enabling others to reach their full potential. With a wealth of experience spanning across various industries such as technology startups, nonprofits, food service, and biotechnology, Sasha has established herself as a pivotal force in organizational transformation and change management. Currently serving as a Senior IT Business Analyst and Change Manager for King County, WA, Sasha leads innovative project and IT implementation efforts in the public sector. Her commitment to fostering effective systems and leveraging data-driven methodologies has allowed her to successfully reimagine essential services, ensuring that both the teams she leads and the end-users benefit greatly from her expertise.
Sasha's journey has been marked by her adaptability, having worn multiple hats throughout her career. From her early days as a Pastry Cook at esteemed establishments like Revel & Joule Restaurants, she has transitioned into management roles that highlight her unique blend of creativity and analytical capacity. At FareStart, she served as the Manager of Retail Services where she honed her skills in operational excellence and customer experience. Following this, at Scout, she took on the role of Manager for Growth and Member Experience, where she focused on enhancing member engagement and driving organizational success through user-centered approaches.
Her time at Sage Bionetworks provides a glimpse into her commitment to innovative design and user experience, further adding to her expertise in creating systems that prioritize user needs and operational efficiency. These diverse experiences have equipped Sasha with a unique perspective that she brings to her current role in change management, where she leverages her extensive background to guide teams through complex transitions in technology and organizational practices.
Education and Achievements
Sasha Gross has a solid educational background that lays the foundation for her diverse career. She earned her Bachelor of Arts (B.A.) in Psychology from Whitman College, where she developed a keen understanding of human behavior and interpersonal dynamics. This academic grounding has proven integral in her roles, particularly in change management and user experience design, where empathy and understanding play a crucial role.
In pursuit of her passion for design and technology, Sasha furthered her education with a Certificate in User Experience Design from the School of Visual Concepts. This program fine-tuned her skills in creating user-centered designs and implementing systems that enhance user satisfaction. Additionally, she completed a Service Design Certificate at SERV Innovation in 2018, which complements her professional certifications and deepens her understanding of service delivery optimization.
In her continuous quest for knowledge, Sasha has also explored the fundamentals of programming through an Introduction to Computer Science course with a focus on Python at Seattle Central College. This endeavor not only showcases her curiosity but also reflects her commitment to remaining relevant in an ever-evolving technological landscape.
Professional Certifications and Memberships
Sasha holds multiple certifications that underscore her capabilities and commitment to professional development. She is a certified Professional Scrum Master I, which equips her with the tools to implement agile methodologies effectively in team settings. Additionally, she is certified in Service Design and User Experience Design, allowing her to approach challenges with a multi-faceted lens that includes both user needs and operational efficiencies.
Her dedication to her field is further evidenced by her memberships in respected organizations such as the International Institute of Business Analysis (IIBA) and the Service Design Network (SDN). These affiliations allow Sasha to engage with industry peers, stay abreast of trends and best practices, and contribute to the ongoing conversation in business analysis and service design.
Notable Achievements
Throughout her career, Sasha has achieved numerous milestones that exemplify her expertise and influence in the fields of change management and user experience design. Her work in various sectors has garnered recognition for her ability to drive meaningful change and improve service delivery. Sasha's approach is characterized by a strong focus on building collaborative environments where all stakeholders feel empowered to contribute their best work.
Her tenure at King County is marked by her successful implementation of IT projects that have streamlined operations, increased efficiency, and improved internal communication within the public sector. This role showcases her strong leadership skills and her ability to navigate complex organizational structures while fostering a culture of adaptability and innovation.
Sasha's prior roles have also been filled with impactful projects that prioritize user experience and service design. While working in management at FareStart and Scout, she played a key role in redefining service offerings and enhancing customer experiences to better align with user needs, ultimately driving engagement and satisfaction.
Sasha Gross's journey is a testament to her unwavering dedication to enabling others and fostering innovation through effective change management. Her blend of psychological insight, technical knowledge, and operational experience uniquely positions her as a leader in her field, continuously striving to empower those around her.
tags':['Change Management','IT Implementation','User Experience Design','Service Design','Senior IT Business Analyst','Public Sector','Food Service','Biotechnology','Technology Startups','Professional Scrum Master','Data-Driven Methods','Operational Excellence','Whitman College','Seattle Central College','SAGE Bionetworks','FareStart','Scout','Curiosity','Creativity','Empowerment','Collaborative Environment','Innovative Design'],
questions':['How did Sasha Gross develop her expertise in change management within the public sector?','In what ways has Sasha Gross reimagined services in technology startups and nonprofits?','What are the specific data-driven methods that Sasha Gross applies in her work?','How has Sasha Gross’s background in psychology informed her approach to user experience design?','What impact has Sasha Gross had on operational excellence in her roles at FareStart and Scout?','How does Sasha Gross leverage her Professional Scrum Master certification in her work with project implementation?','What role does curiosity play in Sasha Gross’s professional journey and decision-making process?']} الاسمنت 2023-10-05 10:10:01.648241 ## PublicPersonData 1 4 0 1 0 1 1 1 1 0 0 0 0 0 0 0 0 0 194 0 2 0 1 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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