Suggestions
Saroop Bharwani
Founder - Engineer - Entrepreneur
Saroop Bharwani is a tech entrepreneur and AI thought leader who co-founded Senso.ai, a company that provides generative AI solutions for the financial services industry.1 As the Founder and Chief Executive Officer of Senso.ai since February 2017, Bharwani has been working to unlock the potential of large language models for organizations.12
Professional Background
Bharwani's career spans various roles in technology and entrepreneurship:
Entrepreneurial Ventures::
- Co-founder of Senso.ai (YC W24), focusing on knowledge orchestration for businesses1
- Creator of CUCopilot, an AI solution for credit unions in the United States1
- Founder of FirstPrinciplesAI.com, an initiative to educate executives on generative AI fundamentals1
Advisory and Mentorship::
- Mentor at Techstars and Founder Institute12
- Advisor for BreakawayGrowth Fund, a venture fund for high-potential companies1
- Guest lecturer at institutions including the University of Toronto, Harvard, and Queen's University1
Previous Roles::
- Managing Director at Frictionless (2010-2016), helping enterprises innovate in banking1
- Founder and CEO of TapCast (2011-2013), an enterprise SaaS platform for broadcasters1
- Senior Software Engineering Consultant at various companies1
Education and Expertise
Bharwani holds a Bachelor of Science in Computer Engineering from the University of Guelph (1998-2003).12 His expertise lies in AI, particularly in leveraging generative AI for business applications. He is known for his insights on how AI is becoming increasingly significant in today's business landscape and the importance of well-defined AI strategies for enterprises.3
Recent Developments
In 2024, Bharwani announced the launch of CUCopilot, described as the world's first AI-powered knowledge sharing network for the credit union industry, which is activated by the Senso Platform.4 This development showcases his ongoing commitment to innovating in the AI space, particularly for financial services.
Highlights
Turn your sound 🔉 up and watch an #AI #Agent for loan origination in action ...
We connected @GoSenso knowledge base containing home equity policies and procedures to a speech-to-speech model. The video demonstrates an agent pre-screening a prospective borrower for a home equity loan.
A few takeaways:
The new UX is conversational - we now have granular capabilities to design orchestrated voice interactions across any use case. The nuances of recalling and conversing about knowledge in a specific tone, style, and personality can now be controlled, and the flexibility is getting better each day.
Long-term memory - @GoSenso's recall system is directly injected into the conversational flow, enabling rapid retrieval across hundreds of policies and procedures. These sources are constantly improving based on call performance metrics such as sentiment, resolution, and others.
Short-Term Memory - We have also demonstrated how information can be saved into short term memory. As you can see, the voice assistant got the prospects name and email address incorrect, which we corrected at the end of the conversation. We noticed that the quality of the microphone has a lot to do with capturing details, and since recording this, we’ve enhanced the agents capability to verify email addresses.
We’ll be posting more videos of conversational experiences we’ve designed across training, sales, and support use cases in the weeks to come. Feel free to comment below or DM me with requests for voice experiences you’d like us to post.
