Sarah Chambers

Sarah Chambers is a dedicated customer support and success leader with a strong commitment to elevating customer service standards in B2B organizations.

Throughout her illustrious career, she has demonstrated exceptional skills in team restructuring, project management, and customer experience enhancement.

Sarah's notable achievements include revamping the Kayako global support team, resulting in a 9% increase in customer satisfaction, an 80% decrease in first reply time, and a 200% boost in employee satisfaction within 6 months.

At Payfirma, she successfully reduced incoming support tickets by 35% through strategic initiatives such as launching an online knowledge base and implementing team training programs.

As the Project Manager for the Hootsuite Community Forum launch, Sarah played a pivotal role in driving user engagement and loyalty by enabling users to solve 20% of their inquiries through the platform.

Her educational background spans diverse fields, including a Bachelor of Science in Integrated Sciences, a Business Management Certificate, and certifications in yoga teaching and web development.

Sarah has held key positions in various organizations, showcasing her versatility and leadership capabilities in roles such as Editor In Chief, Director of Customer Support, Head of Customer Experience, and Social Customer Advocate Lead.

With her extensive experience and proven track record in customer support, project management, and community engagement, Sarah Chambers continues to make a significant impact in the professional arena.