Sarah Bierenbaum

Sarah Bierenbaum is a seasoned professional with a background in stage management and a passion for empowering teams to achieve growth through collaboration and embracing failure. With over 10 years of experience in the theater industry, Sarah has honed her skills in listening, storytelling, and creating safe spaces for creativity. She transitioned those principles into the tech and startup world, specifically focusing on building and scaling Customer Success and Customer Support teams within SaaS companies.

Sarah holds a Master of Fine Arts in Stage Management from Yale School of Drama, complemented by a Bachelor of Arts in English from Yale University. She has leveraged her education and experience to drive success as a Customer Success Consultant and Principal at Nimble Penguin, a company she founded to fulfill her mission of empowering individuals with the tools and processes to thrive.

In her previous roles, Sarah has held positions such as Strategic Advisor at Playspaces.co, VP of Customer Success at HyperScience, Senior Director of Customer Success at Olo, Director of Customer Success at Olo, and Director of Account Management at Olo. Additionally, she has contributed her expertise as an Assistant General Manager, Event Manager, and Client Relationship Manager at various renowned organizations. Sarah's diverse background spans from working in Broadway musicals to facilitating festivals and productions across North America.

Sarah Bierenbaum's relentless dedication to fostering collaboration, instilling a culture of learning from failures, and emphasizing the importance of active listening and storytelling sets her apart in both the artistic and business realms. Her approach emphasizes the belief that by understanding and empathizing with one another, teams can achieve greater success in building innovative products and companies for a better world.