Sarah Bernard

COO - CCO - Global Product Leader - eCommerce - SaaS - Start-ups - Analytics - Customer Experience
Summary
Sarah Bernard is a strategic leader specializing in driving B2B SaaS and Internet companies towards increased valuations through operational transformations in product and customer success functions.
With a track record of success in startup scaling, growth acceleration in established companies, and post-acquisition profitability, Sarah's unique operational approach and catalytic leadership style have made her a respected figure in the industry.
During her tenure as Chief Customer Officer at Greenhouse Software, Sarah played a pivotal role in nurturing the customer base, achieving exceptional retention and expansion rates, which significantly impacted the company's valuation.
Sarah possesses a strong ability to pivot operations from reactive to proactive models, as demonstrated by her success at Greenhouse Software amidst the COVID-19 disruptions.
Noteworthy achievements include the transformation of Hotwire by modernizing product practices and driving faster development cycles, along with pioneering new commerce and content strategies at BabyCenter, propelling the company to become a leading player in the baby space.
Her expertise in developing mobile strategies, expanding inventory, and driving profitability have been integral in the growth and success stories of companies like Snapfish, Hotwire, and BabyCenter.
Sarah's educational background includes studies in Liberal Arts, Humanities, and General Studies at Head-Royce School, and a Bachelor of Arts in Cognitive Science from Brown University.
Sarah Bernard has held key positions in renowned organizations such as Greenhouse Software, Crisis Text Line, Jet.com, The Wirecutter, Vantiv, and Hotwire, showcasing a diverse and impactful career trajectory.
She has also been actively involved in industry initiatives, serving as a Co-Producer at Product Leader Summit, a Steering Committee Member at Women In Product, and a Product Advisor at The Wirecutter, among other influential roles.
Sarah's ability to drive growth, innovate product offerings, and enhance customer experiences has positioned her as a respected leader in the tech industry with a strong foothold in driving business success.