Vanguard University of Southern California

Capital Bible College

Headkount

Vice President, Education 

During my time as Director of Education, I was responsible for creating and developing a wide range of multimedia educational content, such as printed curriculum, tutorial videos, e-learning courses, virtual and in-person classes, an education website, photo shoots, and educational events. My goal was to provide a comprehensive and engaging educational experience for learners across various platforms.

My Key Contributions for this role:
•	Established and implemented comprehensive global education department structure, budget, 
        programming, and processes, benefiting 2000+ B2B accounts and 200+ retailers.
•	Recruited, trained, and supervised a team of 80+ global educators, resulting in enhanced team 
        productivity, and measurable improvement in customer satisfaction.

Innersense Organic Beauty

Director of Education

As Director of Brand Education, I was responsible for customizing targeted training plans based on participant and client data. By doing so, I was able to enhance the efficacy of the program and improve customer retention. My focus was on creating personalized and effective training plans that met the unique needs of each individual and organization, ultimately leading to better outcomes for everyone involved.

My Key Contributions for this role:
•	Oversaw brand education program for portfolio of 125+ beauty brands, spearheading sales growth
        via cross-functional collaboration, content development, and training programs.
•	Fostered collaboration between cross-functional teams and vendors, resulting in shared business 
        objectives and increased brand loyalty.

SEPHORA

Director, Brand Education

As a Senior Education Brand Manager, I focused on devising effective education strategies to impact brand growth. I utilized multimedia learning platforms to engage customers and promote brand loyalty, ensuring that the educational content was both informative and engaging. Additionally, I managed operations and logistics for high-profile education projects and events in partnership with brand partners, ensuring that everything ran smoothly and that attendees had unique experiential learning experiences. My goal was to provide high-quality education that not only enhanced the brand's reputation but also added value for customers.

My Key Contributions for this role:
•	Managed a portfolio of 40+ beauty brands, leveraging cross-functional collaboration, content 
        development, and training programs to boost sales.
•	Developed innovative training platform using technology, increasing training reach by 50% and   
        reducing costs by 75%, while enhancing the overall learning experience.

Senior Manager, Brand Education

As Education Brand Manager, I created and hosted monthly educational videos to enhance employee training and customer service. These videos helped to promote continuous learning and development, ensuring that employees were equipped with the necessary skills to provide top-notch service to customers.

My Key Contributions for this role:
•	Drove brand awareness and promoted product sales by developing and implementing effective 
        education initiatives for Kendo brand portfolio.
•	Managed successful production of annual off-site training events for 600+ employees & 40+ brands,
        resulting in enhanced employee performance, increased brand loyalty, and improved sales.

Education Brand Manger, Special Projects

As an Education Brand Manager, I had the opportunity to collaborate with brand vendors to create tailored education content for Sephora, ultimately improving brand loyalty and driving sales. Additionally, I produced and hosted monthly educational videos that offered a comprehensive and engaging learning experience for both employees and customers.

My Key Contributions for this role:
•	Generated $1.1M in revenue within 24 hours as on-air talent for QVC, accelerating retail sales and 
        promoting Sephora's first TSV and holiday programming.
•	Improved customer experience and product knowledge by designing and executing comprehensive
       education programs and strategies for all Sephora makeup brands.

Education Brand Manager

I worked as an Education Brand Manager where I collaborated with product developers to refine product features and educational content, to create more effective and engaging training programs.

My Key Contributions for this role:
•	Increased brand awareness and loyalty for six private label brands by offering product development
        oversight, feedback, and strategy, resulting in higher sales and greater customer engagement.
•	Provided coaching and mentorship to team of four high-performing field trainers, delivering high-
        impact training initiatives for all Sephora doors, resulting in improved sales and enhanced customer 
        satisfaction.

Sephora Collection Education Brand Manager

During my role as Brand Education Specialist, I spearheaded in-store brand education for a team of U.S. trainers, leading to improved employee performance and enhanced product knowledge.

My Key Contributions for this role:
•	Created compelling content and artistry training to propel Sephora's private label brand to #1 
        position, driving sales and enhancing customer satisfaction.

Education Specialist

•	Earned Star Performer Award for teamwork and developing education tools to support the launch of Sephora
•	Developed the Sephora educational programs inside JC Penney comprised of 3DVD’s and 12 modules
•	One of the first six educators to bring education to Sephora inside JC Penney 
•	Acted as on-air talent for company-facing training videos for use in the learning management system

Sephora inside JC Penney Beauty Educator 

Retail store leader with increasing areas of responsibility, resulting in 2006 promotion to corporate employee.

Specialist, Lead, Seasonal Hire

Benefit Cosmetics, San Francisco, Ca, and Macy’s Sacramento & Orange County, Ca, Sales Associate/
Counter Manager/Account Rotator – 3 Years
Sacramento Children’s Home, Sacramento, Ca, Community Mental Health Worker – 1 Year
Olive Crest Therapeutic Education Center, Santa Ana, Ca Assistant Teacher/Child Care Worker - 1 Year

Sara Roush