Sara Rossi

Sara Rossi is the Quality & Customer Experience Director at Arval BNP Paribas Group, where she plays a pivotal role in enhancing customer satisfaction and service quality. Her professional journey includes significant contributions to business transformation and telematics solutions within the company. Previously, she held the position of Business Transformation Support Director, where she focused on implementing advanced telematics systems that improve vehicle monitoring and management for Arval's clients.12

In her current role, Rossi is responsible for overseeing initiatives that ensure high-quality service delivery and customer engagement, leveraging data-driven insights to optimize the customer experience. Her efforts are particularly centered on using technology to enhance fleet management processes and improve operational efficiency.12

Rossi holds a degree in Business Management and has built a reputation for her expertise in customer experience strategies within the automotive sector.2