Glen Ridge High School

Louisiana State University

Syracuse University

Experienced Professional with Diverse Background

Stephen Gould

Account Coordinator

- Drove incremental and programmatic growth by uncovering and developing sales opportunities in book of 250 mid-market B2B accounts ($4 million).
   - Negotiated $125k office supplies contract with CFO of a Top 3 national account, with additional $250k in customized bags pending as of May 2016. 
   - 15% sales increase in a Top 5 account through implementation of multiple programs (coffee, breakroom, janitorial) in nation-wide call centers. 
   - Demonstrated 5% customer savings while growing a small account  by 900% through implementation of toner program and office furniture opportunities.
   - Initiated relationships with multi-level decision-makers through 10-20 weekly in-person contacts and presentations in addition to quarterly business reviews, strategic account development, comprehensive sales and contact reporting 
   - Ran joint sales calls with customers and inside sales specialists.
   - Forecasted sales, cultivated opportunity pipeline and reported on performance for all accounts.
   - Monitored market activity and pricing to maintain healthy profit margins.
   - Regularly analyzed customer activity and business trends to proactively address areas of concern.
   - Used consultative selling skills and in-depth knowledge of Salesforce to strategically develop value added proposition and pricing development.
   - Consulted with clients after sales and contract signings to provide assistance with on-boarding and continuing support.

Staples Advantage

Business Development / Account Manager

- Provided exceptional account management and cultivated customer loyalty for 98 customers using strong interpersonal skills, consultative selling techniques, and expert knowledge of printing and forms. 
   - Sales increased 20% from 2011 to 2014; 2014 annual sales of $1.68 million.
   - Strategically identified customer needs and areas for improvement and upheld quality standards for all accounts.
   - Partnered with internal teams and outside vendors to manage production and inventory. 
   - Analyzed data to monitor customer usage, costs, and inventory levels.
   - Trained new hires on all aspects of accounts and account management.
   - Provided high-level customer service through regular phone and email communication.

Moran Printing, Inc.

Account Manager

- Design, production, marketing and sales of hand-dyed and printed textiles and décor. 
   - Established customer base using social media (Twitter, Blogger, Facebook, Etsy), and participation in local arts markets and community events. 
   - Built revenue with wholesale, direct, and online sales.
   - Featured speaker at Baton Rouge Fiber Guild monthly meeting, August 2009.
   - Project management (copywriting, project design, photography direction, proofreading) for Chapter 4, Embellish Me by Laurie Wisbrun (Interweave Press, December, 2012).

5 o'clock crows

Owner / Artist

Sara Harper