Sara Hamza

Sara Hamza is a professional with extensive experience in customer care, currently working as a Customer Care Senior Specialist at Bavarian Auto Group.

In her role, Sara is responsible for handling customer complaints and inquiries through various channels, following up on cases with relevant departments, and ensuring necessary actions are taken.

She excels in resolving product or service issues by understanding customer complaints, identifying root causes, and providing the most suitable solutions to achieve customer satisfaction.

Sara diligently conducts follow-up calls post-resolution to confirm customer contentment and prepares written correspondence when necessary, ensuring clear and effective communication.

Her attention to detail is evident in her meticulous record-keeping of customer cases and actions in the database system, as well as in monitoring technical campaigns and recalls completion rates and progress.

Additionally, Sara compiles reports on customer complaints feedback and the corresponding measures taken, demonstrating her commitment to enhancing customer experiences.

Educationally, Sara Hamza has a background in Mass Communication/Media Studies, having achieved a 'Very Good' rating at Ein Shams and also studied at Manhal.

With past roles that include acting as Customer Care Supervisor and a Customer Service Representative at Vodafone, Sara possesses a diverse skill set and a wealth of experience in customer service.

Sara's expertise in customer care, problem resolution, communication, and organizational skills underscore her as a valuable professional in the field.