Sara Callahan

Sara Callahan is a seasoned ServiceNow Developer with experience in the field since 2013. She holds a Master's degree in Information Science and a Bachelor's degree in Information Science, graduating summa cum laude.

Sara's certifications include being a Project Management Professional (PMP) since 2009, ServiceNow Certified System Administrator (2018), and ServiceNow Certified Implementation Specialist - IT Service Management (2018). She also holds various ITIL certifications from 2009 to 2020.

With a strong technical background in database design, application development, and system integration, Sara excels in driving alignment across diverse cross-functional teams. She is skilled in group leadership, detail-oriented, and proficient in group facilitation, mediation, conflict resolution, and problem-solving through collaboration.

Recognized for her academic achievements, Sara was honored as a University Scholar at the University of Pittsburgh for both her undergraduate and graduate degrees. She received funding for her Master of Science degree due to the volume of published research during her undergraduate studies.

Sara has held key roles in various organizations, including Lead ServiceNow Engineer at USAA, Senior ServiceNow Developer at PetSmart, and ServiceNow Admin and Developer at CSAA Insurance Group. She also has experience in SEO management, technology consulting in banking, call center operations, and insurance sector focusing on claims and actuarial processes.