Sapphire Smith

Sapphire Smith is a dedicated Customer Success Manager currently working at iCIMS, specializing in deploying top-tier Talent Acquisition software solutions for Enterprise clients.

With a background in Customer Success, she has assisted both B2B and B2C clients in maintaining operational efficiency and achieving growth.

Her previous role at Fetcher involved aiding startup founders and C-suite executives in seamless hiring processes, managing a range of clientele from emerging businesses to high-profile SMBs and Enterprises, including renowned tech firms and Fortune 500 companies.

Prior to Fetcher, Sapphire contributed to the wedding industry at Zola, assisting couples and families in planning and executing their wedding experiences, offering services such as creating wedding websites, managing registries, coordinating guest email campaigns, and guiding tours of Zola's Townhouse facility.

Aside from her professional endeavors, Sapphire Smith is a passionate advocate for various forms of social justice, demonstrating a strong commitment to progress. She also believes in the positive influence of dogs and the importance of learning from their unconditional love and behavior.

Sapphire Smith pursued her academic interests by obtaining a Bachelor of Arts (B.A.) degree in Psychology from Montclair State University and further expanding her knowledge through a Study Abroad Experience in the Psychology Program at Northumbria University.

With her diverse experience in Customer Success roles across renowned companies, along with her educational background in psychology, Sapphire is well-equipped to deliver exceptional services and solutions to clients in various industries.