Santosh Kumar

Currently working as a RPA Team Lead at Accenture. Earlier into WFM,MIS,RTA, Operations Voice $ Non Voice

Santosh Kumar is a seasoned professional currently serving as a Team Leader at Accenture, specializing in the role of Blue Prism Robot controller (RPA) for client-based projects over the last 3 years.

With a rich career spanning over 12 years, Santosh began as a call center executive and progressed to Work Force Management, honing skills as an MIS expert, WFM Analyst, and eventually Team Leader.

His expertise includes proficiency in various applications such as Blueprism, IEX, Bluepumpkin, Avaya CMS, Business Objects, CRM, and MS Office. He also holds an Automation Anywhere certification achieved in 2018.

Educationally, Santosh completed his BSC in Mathematics from Osmania University, Intermediate in MPC from the Board of Intermediate, and S.S.C from the Board of SSC.

His work history includes roles such as Team Lead at Accenture, Workforce Coordinator at Sitel, Sr WFM Analyst at Tech Mahindra (formerly Mahindra Satyam), and WFM/MIS Analyst at Tata Business Support Services Limited (Serwizsol).