Northern Arizona University

UCLA

Ascolta

Los Angeles Valley College

IT Force Multiplier.

CHAOS Industries

Cybersecurity Engineer

Epirus

Sr. Principal Cybersecurity Compliance Engineer & Special Projects Lead

Sr. Manager, IT & Cybersecurity

First IT and Cybersecurity hire. Hired to form and grow both teams, organically, in preparation for rapid scaling and to lead cybersecurity and compliance initiatives.

Replaced ad-hoc IT support structure to relieve pressure on other departments which were covering IT.

Screened and selected partners and consultants to assist with compliance frameworks such as NIST 800-171, CMMC and ITAR.

Completed migration off of Google G-Suite and into Microsoft Office 365 GCC High.

Completed multi-site network upgrades onto compliant platforms such as FortiNet and HPE Aruba.

Assisted with onboarding of Managed Security Service Provider (MSSP) and implementation of Security Operations Center (SOC) practices.

Completed several upgrades and software platform deployments to add robust visibility and security into both local networks and cloud-based platforms.

Currently leading both the IT Team and Cybersecurity Team with both department- specific and company-wide initiatives.

Working towards company-wide NIST 800-171 and CMMC certifications.

Lead for IT infrastructure and support component in harsh-environment/secure facility, field testing of the Epirus Leonidas product.

IT and Security Manager

Hired to replace Managed Service Provider (MSP) and build first internal IT team to both modernize platforms and processes as well as pivot towards a proactive IT posture.

Successfully led IT platform and process transitions to become a fully-remote company.

Deployed Atlassian Jira Service Desk and created formal IT ticketing, SLA and metrics processes.

Deployed modernized endpoint protection platform with CrowdStrike.

Deployed VMware Workspace ONE MDM solution, with Workspace ONE Assist module for assisting a now fully remote workforce.

Designed and implemented new employee onboarding and IT logistics flow in a fully remote environment.

EZ Texting

Corporate IT Manager

Hired to replace outgoing IT Manager and built up internal IT Team during a period of significant company growth.

•Took lead as primary Project Manager for new office build-outs and personnel moves.
•Took IT/Infosec lead, working in tandem with Security and Compliance chief and CTO, with the ultimate goal of obtaining HITRUST certification and NIST 800-53 alignment.
•Primary Infosec projects include software, platform, and infrastructure security audits, remediation. Policy development and enforcement. Surface of attack reduction and improving general Information Security posture. 
•Deployed cutting-edge SaaS tools such as BetterCloud, DarkTrace, etc. to improve IT ecosystem visibility, accountability and security.
•Assumed lead on master SaaS/Software/Tool audit in order to stop software sprawl, overspend and drastically increase platform visibility and security.
•Bolstered Mobile Device Management (MDM) deployments in order to improve automation, security, asset lockdown, and visibility.
•Took lead on the committee responsible for selecting new Phone and Contact Center systems. Handled technical and operational requirement domains, vendor meetings, due diligence, and initial contract negotiations, etc.
•Further stabilized WAN and LAN systems in 3 office locations. Added redundancy and high availability configurations, improved firewalls and reporting mechanisms.
•Responsible for ADA-compliance build-outs in 3 office locations.
•Responsible for facilities security, including cameras, access control systems, intrusion systems, and local law enforcement coordination. Working to develop emergency action plans and communication systems.
•Stabilized and improved conferencing systems, conference rooms and related infrastructure.
•Working to optimize workflows such as onboarding, off-boarding, procurement, asset control.
•Managed multiple contractors covering a broad range of disciplines, including software and project management, HVAC, electrical and IT.

PatientPop Inc.

IT Manager

Hired to build first, organic IT Team from the ground up. Assumed leadership role from outgoing IT director.

•Stabilized unreliable, unstable network infrastructures and support processes in both LA and NY offices.
•Assumed technical responsibility for new, $2M office build-out inside the Pacific Design Center in West Hollywood, CA as well as office re-location in New York, NY.
•Executed zero-downtime office moves for 150 and 50 employees, in both locations.
•Introduced and implemented JIRA ticketing and project management software as well as related workflows, across multiple departments.
•Developed and streamlined the IT department’s standard operating procedures and engagement policies. 
•Acted as cross-department liaison for executive, product, finance and event production teams.
•Spearheaded Information Security-related initiatives involving network, operational, and financial disciplines. 
•Drastically increased IT resource and support availability. Rebuilt failing trust in the IT organization. 
•Resulted in IT going from a chaotic, untrustworthy department into a respected, capable and trustworthy business unit. 
•Worked closely with finance teams and SVP of Finance and Operations to develop budgets and optimize spend.
•Recovered $40,000 USD on improperly executed service provider contracts.

Clique

IT Director

Hired to build IT team in company’s Pasadena, CA-based labs and HQ, and augment IT operations in Tucson, AZ.

•Assisted VP of Technology with new office build out in Pasadena, CA.
•Developed technology road map and related budgets.
•Conducted sweeping security audits of company infrastructure for labs and other facilities.
•Performed network and facility infrastructure enhancements to bolster information security and operational security.
•Implemented JIRA and Confluence platforms for ticketing and documentation.

Calimmune, Inc.

Led IT Team to high standards of service, technical expertise and employee accessibility.

•Team operated 24/7/365 with high internal employee satisfaction rating.
•Managed IT Team in both management and engineering disciplines.
•Included hiring, interviews, time management, training, reviews, discipline management, team building processes and daily meetings (via JIRA and Trello apps).

Owned IT project roadmaps.
•Infrastructure improvement roadmaps, hardware and software deployments etc.
•Included IT-related M&A roadmaps/due diligence preceding, during and after acquisition by GoDaddy LLC.
•Acted as IT advisor to General Counsel and Legal Department throughout entire M&A process.

Planned, deployed, and supported mission critical projects.
•Global, multi-site hardware and software infrastructure.
•Apple/HP/Lenovo laptops, desktops and servers (Including VMs and host systems).
•Google Apps for Work/Enterprise. 300+ users.
•Live migration away from locally-hosted Zimbra and MS Exchange solutions into Google Apps.
•Corporate LAN/WAN networks. 300+ users.
•(50) Cisco, HP, Sonicwall, Apple routers, switches and WiFi hardware/software.
•VPN (Cisco, Sonicwall and OpenVPN) Systems and access.
•Fiber, copper, and wireless WAN circuits at multiple sites, data centers and vendors/providers.
•Corporate LAN/WAN/Ops Information Security.
•Firewalls, monitoring/response, attack surface reduction, encryption and related policies, access level management, deployment of 2-factor auth etc.
•On-boarding and off-boarding of employees.
•Mobile Device Management (MDM) and asset recovery/wipe procedures.
•Resulted in vastly increased INFOSEC, enforceable policies, employee accountability and IT manageability.

Owned global Phone and VOIP systems.
•Deployed and managed flagship 24/7/365 call center.
•(8) HP/CentOS, Asterisk + FreePBX VOIP servers and VMs.
•Polycom desk phones and Counterpath Bria SIP soft phones.
•Queuemetrics call data reporting and various open source stats software.

Media Temple

IT Engineering Manager

Hired in November 2008 to lead transition from contracted, outside IT support, into in-house IT team.

•Formed first internally-staffed IT department.
•Implemented proactive workflows and IT support mindsets. 
•Led move away from established, reactive-only mindsets. 
•Increased IT support availability and breadth of skills.
•Established cross-team communications and policies.

Took over support for corporate fleet of laptops, desktops and servers.
•Included all corporate Apple, HP, Lenovo laptops and desktops.
•Included purchasing, imaging, deployment and support operations (full life-cycle). OS X 10.6 - onward, Windows XP - onward.
•Windows Server 2003 - onward.
•RHEL Linux, CentOS Linux and Debian Linux.

Planned, developed and implemented upgrades and new deployments to LAN/WAN infrastructure.
•Migrated away from unmanaged switches to managed/monitored HP Procuve and Cisco switches. •Added network visibility.
•Added redundancy and fail-over infrastructure to existing Cisco routing equipment.
•Resulted in first, true high-availability networking for Culver City HQ.
•Implemented Cisco managed WiFi networking to replace unmanaged, ad-hoc solutions.
•Resulted in increased WiFi availability, security and employee acceptance.

Took over planning of next generation call center/VOIP phone system project.
•Worked with VOIP contractors on planning, development and initial deployment phases.
•Migrated from expensive and problematic PRI (copper, analog) infrastructure to all-fiber VOIP circuits.
•Ended reliance on expensive, proprietary Windows based PBX systems and related licenses.
•Increased call capacity, redundancy and overall phone system robustness.
•Eliminated expensive desktop VM and proprietary software licenses.

Assisted the Operations Manager and CFO with various IT-related budgets.
•Included IT vendors, contractors, service providers and monthly recurring costs.
•Streamlined procurement, deployment processes and provided visibility into global IT spend.

Sr. IT Engineer

• Designed, implemented and managed Windows Server 2000 and 2003, Active Directory, group policies, and user base. 3000 total users, 500 active on any given day. 500+ Workstations and laptops.
• Designed and implemented Apple Mac OS X server, Open Directory and managed client policies.
• Completed cross platform Active Directory and Open Directory integration, creating a single sign on solution for both PC and Mac users. (The “Golden Triangle” Setup).
• Created core server systems for staff and students consisting of over 15 data storage, directory/LDAP, and DNS servers.
• Implemented system imaging and network deployment software for both PC and Mac platforms.
• Implemented “Barracuda” hardware-based spyware filters to defend internal network against spyware and viruses, as well as provide localized content filtering options.
• Implemented and maintained server rack systems, Dell PowerEdge, IBM E and X series, Apple XServe, XServe RAID, APC Backup batteries, 3Com and Cisco switches etc.

• Established formal communication between the new IT Department and the senior site administrators for global budgeting and scheduling.
• Streamlined IT Department in order to provide fastest response times and quick turnaround for technical support issues using industry standard methods.
• Developed Standard operating procedures (SOP) for all IT Department and site technology issues.
• Implemented hardware/software inventory and equipment checkout procedures.
• Led many staff trainings and professional developments on various topics ranging from new software training, email and collaboration training and various policies. Groups from 5 to 50 people.
• Assisted contractors in various large-scale LAN modernization projects, from design to trenching and construction.
• Purchased and managed all software licensing for site.
• Trained various assistants, students and interns.

Sanford S.