Sandra Miranda

Sandra Miranda is the Director of Product and Business Operations at ServiceNow, where she has established herself as a highly skilled professional in program and product management. She is recognized for her keen product sense, detail-oriented work ethic, and strong metrics-driven approach to operations.12

Background and Education

Sandra holds an MBA in Business Administration and Management, which complements her extensive experience in the field.23 Her career has been marked by significant roles in product management and operations, where she has demonstrated leadership in driving business strategies and enhancing customer experiences.4

Professional Experience

At ServiceNow, Sandra has been involved in various initiatives aimed at transforming customer service through innovative product solutions. Her work focuses on integrating industry workflows to optimize operational efficiency and customer satisfaction.24 Prior to her current role, she has held positions that further developed her expertise in business strategy and operations.3

Skills and Expertise

• Product Management: Strong background in overseeing product lifecycle and operations.
• Business Strategy: Expertise in aligning business goals with operational capabilities.
• Customer Experience: Focused on enhancing user engagement through effective product solutions.

Sandra Miranda's contributions at ServiceNow reflect a commitment to excellence in product and business operations, making her a key player in the company's growth and success.