Sandhya Aretz

Sandhya Aretz is a Customer Success Manager at Microsoft, where she plays a vital role in ensuring that customers derive maximum value from their products and services. Her professional background includes previous positions in customer success management and program management, which have equipped her with a strong skill set in customer engagement and relationship building.

Professional Background

• Current Role: Customer Success Manager at Microsoft.
• Previous Experience: Manager of Customer Success at Catalyst Software, where she was involved in aligning customer needs with product development and managing customer feedback processes.12 Her responsibilities included advocating for customers' interests and working closely with product teams to influence the product roadmap based on customer insights.1

Skills and Expertise

Sandhya is recognized for her ability to:

• Build strong relationships with customers, facilitating open communication between them and internal teams.
• Advocate for customer needs while balancing those with company objectives, ensuring that both parties are aligned.
• Utilize data-driven approaches to prioritize customer requests and feedback effectively.

Personal Philosophy

In her approach to customer success, Sandhya emphasizes empathy, often reflecting on how she would want her own family members to be treated when facing challenges with a product. This perspective helps her maintain a customer-centric focus in her work.1

Online Presence

Her LinkedIn username is sandhyavadrevu, where she likely shares insights related to customer success and her professional journey.