Sandeep Singh

Sandeep Singh is the Head of Customer Experience Performance Management & Service Culture at Hong Leong Bank Berhad. He has over 20 years of experience in various roles within the banking and financial services industry, demonstrating a strong focus on customer experience and innovation.

Professional Background

• Current Role: At Hong Leong Bank, Sandeep leads initiatives aimed at enhancing customer experience and fostering a service-oriented culture within the organization.
• Previous Experience: He has held various leadership positions, including roles at Shell and T-Systems, which have contributed to his expertise in operations, project management, and service delivery.13

Education and Qualifications

Sandeep is also pursuing advanced studies, being a PhD candidate and holding an MBA. He is recognized for his qualifications as a Six Sigma Black Belt, indicating a strong proficiency in process improvement methodologies.2

Leadership Programs

He is involved in leadership development programs within Hong Leong Bank, further emphasizing his commitment to cultivating talent and enhancing service quality across the organization.1

Overall, Sandeep Singh's extensive experience and leadership in customer experience management position him as a key figure in driving service excellence at Hong Leong Bank Berhad.