Sri Bhagawan Mahaveer Jain College

RV Institute of Management

Carmel School - India

confidential

Karnataka, India

Joined as first Customer Excellence Manager, built and grew the contact center and inside sales team from scratch.Stakeholder for Inside Sales and Channel Sales team. Team’s KRA’s are to convert online leads and run outbound sales to acquire customers. Handled both B2B & B2C customers and manage their accounts for revenue generationBuilt multiple processes by collaborating with marketing, product, category, data team for contact center and sales division.In-charge of revenue growth and achieved targets with consistent growth of 20% monthly Brain behind an in-house CRM for the sales team which increased orders and revenue by 33% from the time of integration with the internal systemsIntroduced omni channel sales by collaborating with Magic Bricks, Gozefo, NoBroker and Samsung.Maintain SLA and revenue generation as desired for the contact center by building SoPs for processes such as sales, verification, collections, refunds, in-bound, escalations.Manage a team of 45+ employees across PAN India and reporting directly to CEOAnalyze customer structured data constantly and improve customer experience and upgrade category to address customer’s demand as desiredResponsible for hiring teams and stakeholders of business and train the individuals for exceptional support.

RentoMojo

Chief Manager - Customer Excellence

Acting AVP with responsibilities to build lead generation process for APAC, EMEA markets.Building a team for 4 for calling and assist the team with short team sales plan, sales approaches and strategies for the about markets and set targets to generate revenue.KRA’s are market research, soliciting new accounts, presentations, negotiation, end to end sales.  Understanding the business requirement of the customer and implement/ customize the required Analytics/Business Intelligence tools/services with the support of the product team

Convergytics Solutions Pvt. Ltd.

AVP - Sales Consultant

Handling enterprise accounts/corporate accounts specific to IT, create demand for <a href="http://timesjobs.com">timesjobs.com</a> portal and provide seamless services via Account Management.Targeting and developing new business opportunities for internet-based recruitment solutions via networking.Forgoing long standing associations with corporate and recruitment consultations within the assigned accounts and generate revenue via cross/up selling our solutions.Attending events based on recruitment and understand the current trend in the market and build strategies industry specific for the teams and showcase in in-trend support that we can provide for the market.Market research on competitors and conduct a competitive analysis and project the revenue growth via <a href="http://timesjobs.com">timesjobs.com</a> subscription.

Bennett Coleman and Co. Ltd. (Times Group)

Account Manager - Corporate IT

Responsible for providing IT services for North American market and recruitment services to tier 1 companies in India.Market research on various industries and build prospect and assist them for their recruitment needs. Scheduling meeting with the prospects via calls, conduct presentations followed by services suitable for their requirement and negotiate for closure.Responsible for selling IT services for various industries and sign-up the customers our servicesHave been a key contributor in building a pilot batch to prospect for the Indian market, impanel and support the company’s IT requirements via our IT services as well as requirement services.

TEKsystems Global Services

Business Development-TEKsystems

Account Management & lead generation via calling North American clients and introduce ERP solutions. Call prospects and understanding their requirements and schedule meeting with the Sales champs in North America.Introducing specific solutions based on the industry and also up sell solutions for existing customersGenerate new leads though cold calling and prepare information packages to prospective buyers.Identify short and long-term plans based on customer requirements and involve the tech to provide on-going support

Account Development Executive

Have been a part of Microsoft MSN services team, responsible for addressing technical, billing issues for the existing customers.Educating the customers about the products and upsell some of our services relating to their existing accounts. Delivery quality services with precision and meet customer expectations. Maintain SLA and quality over callsHave played a key role in introducing X-box live accounts to existing customer and increase revenue with sign- ups.

Samrat DN