Samiya Shahdad

Samiya Shahdad is an experienced professional in planning, controlling, performance measurement/improvement, and managing contact centers for e-commerce giants like OLX, OYO, and Deals&You.

She holds a B.Tech from SRM University with a background in Intermediate Science from Tyndale Biscoe and Mallinson School.

Samiya's career includes roles such as Head - Consumer Interaction Center, ORM, and Social Media Escalations at WheelsEye, Associate Director - Buyer Service at Droom Technology, and various managerial positions at Droom Technology, OLX Group, OYO Rooms, and DealsandYou.

Her experience spans from Associate Operations to Telesales & Support Associate, demonstrating a diverse skill set in customer service, social media management, and operations.

Samiya has previously interned at Spiro Solutions Pvt Ltd, Maas Tech, and Lifeline Multispeciality Hospital, and undertaken an Industrial Visit at Apollo Hospitals.