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Samiksha Chaudhuri
Staff Technical Writer at ServiceNow
Samiksha Chaudhuri is a seasoned technical communicator with over 13 years of experience specializing in technical documentation for various projects, including product documentation, API guides, user's guides, online help systems, training materials, simulations, and process models. She has worked in both agile and waterfall environments.
Her expertise extends to utilizing content management systems like Oxygen XML, Author-it, and Astoria, along with proficiency in documentation tools such as Arbortext Editor, Adobe RoboHelp, Adobe Captivate, and TechSmith SnagIt. Samiksha has a strong background in reviewing technical content to ensure adherence to publication standards like the Microsoft Manual of Style for Technical Publication (MSTP).
With a comprehensive understanding of the Software Development Life Cycle (SDLC), Samiksha excels in coordinating with diverse project stakeholders from gathering business requirements to providing valuable insights for informed decision-making. She is skilled at identifying and resolving project roadblocks and effectively communicating solutions to clients, underscoring the content's value proposition, capability, and relevance.
In addition to her offshore engagements, Samiksha has led onsite projects, demonstrating expert client interfacing and overseeing all project activities and deliverables. Her educational background includes a Bachelor of Science from Raja N. L. Khan Women's College, a Master of Science in Computer Science from Vidya Sagar University, Midnapore, and schooling at St. Agnes School. Samiksha's professional journey encompasses roles at prestigious organizations such as ServiceNow, Cognizant, CA Technologies, Avaya, and HP.