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Sameer Jadhav
Director of Customer Support at ThreatConnect, Inc.
Professional Background
Sameer Jadhav is a seasoned technology professional with over 25 years of extensive and progressive experience in the tech industry. His remarkable career includes impactful tenures with notable organizations such as TiVo (formerly Rovi), eBay Inc., Siemens AG, Alcatel-Lucent - Bell Labs, and Siemens Nixdorf AG. A passionate leader at heart, Sameer believes in the unique potential each individual possesses and has dedicated much of his career to unlocking that potential through coaching, mentoring, and leading diverse teams. His ability to facilitate agile methodologies and software development practices has positioned him as a key player in driving successful project and program management initiatives across various international markets.
Education and Achievements
Sameer holds an MBA in Business Administration from Penn State University-Great Valley Graduate Center, which has bolstered his understanding of strategic management and operational excellence in technology-driven environments. Additionally, he earned his Bachelor of Engineering in Electronics Engineering from the prestigious University of Mumbai, laying a strong foundation for his technical career path. Sameer's commitment to continual learning is further evidenced by his Project Management certification from Villanova University, a recognized provider by the Project Management Institute (PMI). His formal project management training at Bell Labs, also accredited by PMI, underscores his proficiency in managing complex projects while adhering to industry standards.
Technical Expertise
Throughout his career, Sameer has amassed extensive technical knowledge, demonstrating proficiency across various platforms and technologies. His expertise spans UNIX, Windows, and Linux operating systems, as well as relational database management systems such as SQL Server, Oracle, and MongoDB. Sameer's programming skills include C, C++, Java, and web development technologies such as JSP and J2EE. He is well-versed in modern development frameworks and tools, including Hibernate and Spring, as well as application servers like Tomcat, Apache, and Weblogic.
Leadership and Management Experience
In his role as Director of Customer Support at ThreatConnect, Inc., Sameer exemplifies his commitment to customer satisfaction by leading a highly efficient customer support team. His experience in establishing and managing distributed global support teams enables him to cater to premium clients with a tiered, 24/7 model designed for excellence. Sameer's initiatives in setting up processes for issue intake and resolution have fostered worthwhile relationships with customers, ensuring their needs are understood and addressed promptly.
Furthermore, Sameer has held significant leadership roles at TiVo and eBay, where he managed engineering and production support teams. His strategic mindset in utilizing agile methodologies has driven transformations within organizations, allowing for a seamless transition to agile/Scrum-based software development. His hands-on experience with software architecture and various development methodologies empowers him to provide valuable insight into process improvements and project management methodologies.
Throughout his career, Sameer has been recognized for his strong ability to foster and maintain long-lasting customer relationships. His adept leadership skills have enabled teams to successfully deliver quality products and services within stringent timelines, ensuring adherence to high-quality standards. By leveraging metrics for continuous improvement, Sameer has established a culture of excellence that permeates through teams he manages.
Achievements
Sameer's journey has been marked by numerous achievements that highlight his expertise and dedication to his field. Some of the key accomplishments include:
- Transitioning teams at TiVo to adopt agile methodologies, significantly improving overall productivity and delivery timelines.
- Successfully leading the Engineering and Production Support team at TiVo during a period of substantial growth and change.
- Driving project management processes from inception through execution across multiple prestigious organizations, resulting in enhanced efficiency and outcome quality.
- Building and managing customer support operations that cater to a diverse and global clientele, ensuring high customer satisfaction and retention rates.
- Demonstrating exceptional skill in leading teams through complex technical challenges while fostering a collaborative and engaging work environment.
In conclusion, Sameer Jadhav is a proactive technology leader with an inspiring track record of success in engineering, customer support, and strategic management. His extensive knowledge of agile methodologies, combined with technical expertise and strong leadership qualities, makes him a valuable asset in any organization. Through his dedication to developing teams and empowering individuals, he continues to make significant contributions to the technology industry, establishing himself as a go-to expert in project management and customer success. As a result, he stands out as a sought-after professional, mentor, and leader in the ever-evolving tech landscape.
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