Suggestions
Samantha David
Digital CS Program Manager and Senior Scale Customer Success Manager at monday.com (ex-Bridgewater)
Samantha David is currently the Digital CS Program Manager and Senior Scale Customer Success Manager at monday.com, a prominent work operating system that enhances team collaboration and project management. In her role, she focuses on implementing strategies for scaled customer success, which involves leveraging automation and data-driven insights to manage customer relationships effectively while driving revenue growth through upsells and account expansions.12
Professional Background
- Current Position: Digital CS Program Manager and Senior Scale Customer Success Manager at monday.com.
- Expertise: She specializes in identifying and prioritizing customer expansion opportunities, enhancing customer engagement, and optimizing the efficiency of customer success teams through systematic approaches.12
- Community Involvement: Samantha is also a member of the Vitally Success Network, where she collaborates with other experts in the field to share insights on customer success practices.2
Education
Samantha David holds a degree from the University of Denver, which has contributed to her expertise in customer success management.3
Online Presence
She is active on LinkedIn, where she shares her experiences and insights related to customer success and engages with a professional network of over 500 connections.34 Her LinkedIn username is samanthaedavid.
Samantha's work emphasizes the importance of scalable customer success strategies in today's competitive SaaS market, reflecting her commitment to driving both customer satisfaction and business growth.
