Sam Roberts is a seasoned professional with a diverse skill set in data analysis and business analysis. With over 15 years of experience, Sam excels in Excel, VBA, Pivots, SQL, Access, and Oracle query writing, handling data manipulation, establishing KPIs, and creating financial reports, dashboards, and automated analysis. Sam also has in-depth experience in CRM systems and business analysis, focusing on process efficiency, risk mitigation, forecasting, and software development.

Additionally, Sam brings transferable skills in department management, IT service department leadership, team management, and staff development. With ITIL foundation certification and a background in content management, project management, and customer service, Sam has a proven track record of managing multiple teams across different locations, emphasizing strong interpersonal skills and people management.

Moreover, Sam possesses expertise in software and UI design, testing, budgeting, security protocols, technical and documentation writing, demonstrating a well-rounded professional background across various roles and responsibilities.

Sam Roberts has held key positions in reputable organizations such as Jet2.com, Jet2holidays, Truphone, and Electronic Arts, ranging from Systems & Information Manager to Senior Operations Analyst, Release & Preservation Management, European Mastering Manager, UK Mastering Supervisor, and Senior Software Tester.