Salma Mohiuddin

Salma Mohiuddin is a seasoned IT Service Management professional with over a decade of experience in service delivery for major international clients, excelling in implementing ITIL® processes and practices.

With strong leadership qualities, Salma drives continuous service improvement initiatives, effectively manages 3rd parties and services, and handles transitions of new services into support with expertise in risk management, achieving quality transitions while optimizing time and cost.

Salma has a profound understanding of technologies and functional aspects, enabling her to offer technical guidance to her team and cultivate lasting relationships with decision-makers by prioritizing client needs and maintaining unwavering commitment.

As a results-focused team leader, Salma demonstrates big picture thinking, exceptional organizational and delegation skills, and empowers staff to meet rigorous performance standards.

Her domain knowledge spans across Insurance and Reinsurance, Investment Banking, and Retail Banking, while her professional skills encompass Service Delivery, Transition Management, Client Management, Team Development, Agile Development, and proficiency in ITIL®.

She is well-versed in various technologies and tools including Java, J2EE, SQL, Oracle, .Net, MySQL, JBOSS, WAS, XML/XSL, Struts Framework, along with certifications in ITIL® Foundation, Certified Scrum Master (CSM®), and a Certified Software System Developer from Carnegie Mellon University.

Currently pursuing a PG program in Business Analytics and Business Intelligence, Salma also dedicates her time to humanitarian efforts through Lions Club International, engaging in various service activities like Flood relief support, Vision correction for the elderly, and awareness programs on diabetes and cancer.

Salma holds a Master of Computer Applications (MCA) degree in Information Technology from Annamalai University, showcasing her commitment to continuous learning and professional growth.