Kenmore High School

Executive Director at MeritZeal Marketing Solutions Pvt,Ltd

MeritZeal Marketing Solutions Pvt,Ltd

Project Manager

Strategic Outsourcing Services

QA Analyst

Respond to customer inquiries and resolve.

Handle customer needs and requirements.

Send or email product literature, brochures, catalogs and other campaign material.

Assist and support sales, marketing or other departments in handling customer requests and needs.

Monitor competitors’ products or services and create selling strategies for own products or services.

Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

First Source

Inbound Customer Service Representative

Make outbound customer calls to promote and sell a product or service.

Create, maintain and update database of customers with complete information and emails.

Record outbound call history and customers response in detail.

Ensure customer follow-up all the time.

East Point Infotech Pvt.Ltd

Outbound Sales Representative

CSR include helping control costs, improve a company's brand, attract top-quality talent and facilitate long-term financial success and handling an array of front-facing duties.

1) Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

2)Update customer information in the customer service database.

3) Update customer information in the customer service database.

4) Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

Emirates National Oil Company

Customer Service Representative

Salahuddin Shariff