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Sadru Widhani
Seasoned Technical Support Professional – Customer Obsession & Success - Project & Program Management - Analytical skills & Operation Excellence
Professional Background
Sadru Widhani is an accomplished professional with over 15 years of extensive experience in the technology sector, showcasing a remarkable ability to build, lead, and manage both local and remote technical teams efficiently. His expertise lies in managing strategic, critical, and high-priority customer accounts where he has consistently maintained a customer satisfaction score (CSAT) exceeding 97% and a Net Promoter Score (NPS) of over 92. These impressive metrics highlight his commitment to excellence in customer service and effective account management, underlining his role as a trusted partner for clients.
As a seasoned leader, Sadru has successfully managed cross-site and functional strategic projects, particularly in the design and implementation of network and security systems. He possesses an exceptional talent for evaluating and analyzing state-of-the-art technologies, resulting in substantial man-hours and cost savings for his organizations. Moreover, Sadru's strong analytical skills allow him to define and drive global business objectives—utilizing Objective Key Results (OKRs), Management By Objectives (MBOs), and TL9000 metrics—making him a pivotal figure in driving operational efficiency. Notably, he has improved OKR metrics by an impressive range of 3% to 10% through the application of Lean Six Sigma methodology.
Sadru is recognized not just for his results-oriented approach but also for his attributes as a strong team player and a motivated problem-solver. His creativity shines through in the solutions he provides, driven by a passion for his work, managing critical customer relationships, and being a hands-on leader in support and program management. His leadership style is characterized by a commitment to fostering high-performance teams, always striving for excellence in performance improvement and customer service.
Education and Achievements
Sadru Widhani's educational background includes a Master’s Degree from the esteemed University of Southern California, complemented by an Executive Master of Business Administration (M.B.A.) from the California State Polytechnic University-Pomona. This academic foundation equips him with advanced business acumen and a robust understanding of the technological landscape, enabling him to navigate complex challenges effectively.
In his professional journey, Sadru has made notable strides in his career, holding several key positions in leading technology firms. He is currently the Senior Manager of Worldwide Technical Support at Nutanix, where he continues to contribute to enhancing customer satisfaction and operational excellence. Previously, he held critical roles at Juniper Networks, where he served as the Manager of the Customer Focus Technical Support team, and also contributed as a Program Manager and Technical Support Manager. These experiences have allowed him to hone his skills in technical support management, customer care, and operational efficiency.
Sadru’s tenure at organizations such as CyberLancet Corporation and CoSine Communications as a Sr. Field Applications Engineer and Managing Consultant respectively, further showcases his diverse skill set in professional services and support management. His foundational experience as a Sr. Network Engineer at Intel Corporation solidified his technical expertise, enabling him to address complex challenges in network technology thoughtfully and effectively.
Achievements
Among Sadru's varied achievements, his ability to enhance customer satisfaction metrics stands out. By employing Lean Six Sigma principles, he has successfully driven noteworthy improvements in performance monitoring and customer feedback systems. His well-rounded experience in both on-premises data center stacks and cloud solutions (SaaS) positions him uniquely in the market, catering to the evolving needs of customers in navigating digital transformations effectively.
Some of his core areas of expertise also include data analytics, project and program management, escalation handling, and building robust knowledge bases and service tools that contribute to elevated levels of customer service. With a commitment to continuous improvement, Sadru has dedicated his career to elevating the standards of technical support and professional services across the companies he has been a part of. He is not only committed to building high-performance support teams but also excels in fostering an environment where team members can thrive and deliver exceptional service.
Overall, Sadru Widhani is a distinguished professional with a rich background in technology, customer service excellence, and team leadership. His expertise and commitment to innovation make him a valuable asset to any organization seeking to improve customer satisfaction and operational efficiency in a competitive marketplace.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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