Farmingdale State College

Loan Consultant Associate at Better.com

The RealReal

Account Manager

Skills: Customer Experience · Lead Generation · Software as a Service (SaaS) · Business-to-Business (B2B) · Customer Satisfaction

Swag.com

Skills: Customer Experience · Lead Generation · Customer Satisfaction

Skills: Account Management · Sales Management · Microsoft Excel · Customer Experience · Lead Generation · Residential Mortgages · Teamwork · Mortgage Lending · Customer Satisfaction

Better

Senior Account Manager

Skills: Customer Experience · Lead Generation · Residential Mortgages · Mortgage Lending

Loan Consultant

	Driving and exceeding sales and service goals by developing a team of 40 associates that are customer centric and maintaining a selling environment that is customer ready.  
	Focusing on promotional business opportunities by ensuring accuracy of promotional presentation; communicate marketing vehicles and Sale Event information to associates. 
	Monitoring performance of all associates and taking actions quickly when selling and service behavioral expectations are not maintained. 
	Increased YOY sales by 18% for Polo Ralph Lauren (~20 Million in sales annually)

Macy's

Sales Manager

	Develop business strategies to raise brand awareness, increase store traffic and market share.  
	Drive sales through strong KPI performance. Recruit, hire and train store personnel (all positions). 
	Conduct personnel performance appraisals to assess training needs and build career paths. 
	Increased store revenue by 22%, conversion by 8%, and foot traffic by 15% YOY by using various result oriented managerial tactics.

G-Star RAW

Store Manager

	Leverage Citi's customer leads and other lead generation techniques (e.g., referrals, community outreach) to identify new prospects and cross-selling opportunities with current clients. 
	Conduct discussions with prospects to understand background and identify needs; clearly communicate potential solutions. 
	Conduct outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch. 
	Take ownership of the client experience including on-boarding and resolve service issues as appropriate through follow-up from self and other Citi resources following client transactions.
	Execute integrated sales, relationship, and credit strategies that are aligned with the 
branch's business plan.

Sabena Marrocha