Ryan Rich

Ryan Rich is the Executive Vice President and Global Head of Strategy and Operations at Qualtrics, a position he has held since July 2023. In this role, he oversees comprehensive go-to-market (GTM) operations and strategy, which includes various operational domains such as sales, success, field, marketing, services, and corporate strategy.13

Professional Background

Before assuming his current role, Ryan held several key positions at Qualtrics:

• SVP & Global Head of Customer Experience and Operations - Post-Sales (January 2021 - July 2023): He was responsible for driving strategy and operational excellence across global post-sales customer teams.
• Head of Customer Success, Americas (July 2019 - January 2021): Focused on customer retention and growth across the Americas.
• Head of Enterprise Customer Success (October 2015 - June 2019): He led the initial Enterprise Customer Success team, developing strategies to enhance customer retention and expansion.12

Prior to joining Qualtrics, Ryan worked as an Assistant Vice President at Partners Group, where he was involved in sourcing and executing real estate investment opportunities. He also served as a strategy consultant at Monitor Group, advising executives across various industries.13

Education

Ryan holds a degree from the University of California, Los Angeles - The Anderson School of Management, which has equipped him with a strong foundation in business management and strategy.1

Personal Insights

Ryan emphasizes the importance of people in his work, stating that he finds fulfillment in helping others and believes that treating people well leads to positive outcomes. His long tenure at Qualtrics reflects his commitment to personal and professional growth through continuous challenges and opportunities.2