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Ryan Link
Customer Success Manager at Oddball.io - - Developer Support for the VA.gov Lighthouse API Program
Professional Background
Ryan Link is a multifaceted professional with a rich and diverse background that seamlessly combines expertise in customer success, information technology, and the performing arts. His various roles demonstrate a strong proficiency in technical account management and IT network and systems administration, reflecting his commitment to providing exceptional customer experiences and support. Currently, Ryan serves as the Customer Success Manager and API Support Lead at Oddball, where he leverages his extensive technical knowledge and customer relations skills to ensure client satisfaction and foster lasting partnerships.
In the realm of IT, Ryan has held significant positions such as IT Director and Solutions Engineer at Concept Technology Inc. where he demonstrated his acute problem-solving abilities and leadership skills. His former role as a Support Engineer showcased his dedication to enhancing customer experience through effective support and escalations management. Moreover, Ryan has a historical foundation in technical roles; he previously served at organizations like Everglades Technologies and Technology Concierge, where he was responsible for technical account management and network administration, further solidifying his expertise in the IT engineering space.
Ryan's career is not limited to technology. He is also a passionate musician with tremendous stage experience. His previous engagements as a singer and instrumentalist with the Nashville Yacht Club Band highlight his dedication to music, showcasing his vocal talents and performance skills. As an actor, Ryan's résumé boasts an impressive list of credits, including participation in well-received productions such as ‘Once The Musical’, ‘HAIR’ on Broadway, and ‘RENT’. His diverse skill set in both the technical and performing arts areas exemplifies his versatility and ability to adapt to various roles and environments.
Education and Achievements
Ryan Link's educational journey has been equally notable, characterized by an impressive academic foundation in both mathematical sciences and professional music. He obtained a B.S. in Mathematical Sciences, with core studies in mathematics and computer science at the University of Washington. This academic background has equipped him with a solid analytical framework and strategic thinking abilities, essential qualities for his career in IT and customer success.
In addition to his technical education, Ryan nurtured his musical passions by studying at the prestigious Berklee College of Music, where he focused on voice. This training not only enhanced his vocal skills but also broadened his knowledge of music theory and performance techniques, infusing his artistic work with a rich depth of understanding.
Alongside these formal studies, Ryan has pursued additional training in voice at Matthew Corozine Studio and improv at LA Connection and Lakeside. This diverse educational mix exemplifies his commitment to continually advancing his skills in both technical and creative domains.
Achievements
Throughout his career, Ryan Link has achieved numerous milestones that underscore his professional excellence and creative abilities. His tenure as Customer Success Manager at Oddball reflects a significant contribution to enhancing client relationships and streamlining support processes, leading to improved customer satisfaction and loyalty.
As a former IT Director at Concept Technology Inc., Ryan was instrumental in driving IT solutions that enhanced operational efficiency, demonstrating his capacity to lead technical teams and projects successfully. His experience in various technical roles, including serving as a Sr. Technical Support Engineer at recognized firms such as eRoom and MetaInfo, equipped him with problem-solving skills that have led to countless satisfied customers.
In the performing arts domain, Ryan's contributions to notable productions like the North American Tour of ‘Once The Musical’ and his performances in Broadway classics establish him as a respected figure in the theater community. He is recognized not only for his vocal talents but also for his ability to engage and captivate audiences through his performances, setting the stage for collaboration with fellow artists in the industry.
Overall, Ryan Link is a dynamic and accomplished professional who brings a rare combination of technical acumen and artistic creativity to every endeavor. Whether in the realm of customer success or on stage, Ryan's passion for excellence shines through, making him a valuable asset in any team or project.
tags':['Customer Success','Technical Account Management','IT Network Administration','Performing Arts','Professional Music','Mathematical Sciences','Berklee College of Music','University of Washington','Technical Support Engineering','Project Management'],
questions':['How did Ryan Link develop his expertise in customer success and technical account management?','What were some of the most memorable performances Ryan Link experienced during his acting career?','How does Ryan Link integrate his knowledge from the B.S. in Mathematical Sciences into his roles in IT?','What motivates Ryan Link to balance his career in technology with his passion for music?','How has Ryan Link's experience in technical support engineering shaped his approach in customer success at Oddball?']} ющего. <assistant to=PublicPersonData Detailed Thoughtful Unique Professional Friendly Engaging
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