Ryan Hanna

Ryan Hanna is a Customer Insights Program Manager at Reality Labs, a division of Meta (formerly Facebook). He specializes in customer experience (CX) and customer service (CS) operations for both digital and physical products, leveraging his extensive background in program management to enhance user engagement and satisfaction.1

Professional Background

• Current Role: Customer Insights Program Manager at Reality Labs, Meta.
• Previous Experience: Ryan has held various roles that emphasize product management and user experience. His expertise includes managing complex projects and improving operational efficiencies within tech environments.

Education

Ryan Hanna graduated from the University of North Carolina at Chapel Hill, where he earned a Bachelor of Science degree.1

Skills and Expertise

• Customer Experience Management: Focused on optimizing user interactions with products.
• Program Management: Extensive experience in leading projects that require cross-functional collaboration.
• Digital Product Development: Knowledgeable in both digital and physical product landscapes.

Ryan's professional journey reflects a commitment to enhancing customer insights and driving product improvements through effective program management strategies.