University of Colorado Boulder - Leeds School of Business

Global Program Manager at Google

Skills: Creative Problem Solving · Project Reporting · Strategic Initiatives · Communication · Free Thinking · Team Integration · Embraces Change · Operations · Project Coordination

Google

Global Program Manager

•	Manage web and mobile application development projects from requirements gathering to    implementation and delivery
•	Serve as primary client point of contact and collaborate back with internal teams on scope, delivery, and timeline 
•	Define project execution best practice from sales to delivery and adoption
•	Manage project budget and schedule including the upsell of additional work
•	Work closely with Sales in defining project scope and estimating project cost and effort for potential clients

AppIt Ventures

Consultant 

Accelo is a complete professional services operations automation B2B SaaS platform that manages sales CRM, project management, team and client management, ticketing, and company financials.

Accelo

Account Executive

Comcast Technology Solutions is a SaaS division of Comcast’s media and technology business that delivers video and advertising platforms to networks, advertisers and affiliates. The roles performed are for both the Ad Delivery and Video on Demand team in Product and Project management.

•	Evaluated and ensure viability of new product ideas, capabilities, quality, cost, marketplace demands, and KPI’s (cost and data analysis, go-no go decision making
•	Successfully created and packaged three new product offerings; Ad Platform Syndication, Digital Ad Distribution, and Asset Management 
•	Created product launch readiness materials: sales collateral, implementation plans, support team processes, client facing on boarding templates, and professional service offerings
•	Managed cross functional teams for overall launch readiness: Engineering, Product, Sales, Marketing, and Support
•	Created product lifecycle approach from strategic planning to deployment and marketplace introduction

Comcast Technlogy Solutions

Sr. Manager, Product Management

Kapost is a SaaS cloud marketing management platform that provides customers the ability to plan, distribute and optimize their content. . 
    •	Account management and planning including reporting, tracking, and risk management 
    •	Served as a trusted advisor to clients developing platform deployment and adoption methodologies 
    •	Development and tracking of Customer Success metrics and reports 
    •	Ongoing management and refinement of the customer onboarding process including scaling   
        teams, training, implementation, and coaching 
    •	Worked with C-­‐level executives to define their business goals and success factors, ensuring 
        alignment with KPI’s
    •	Collaborated with Sales in Pre-­‐sale and hand-­‐off, and own upsells and renewals 
    •	Managed a team of Customer Success Managers delivering implementation, training, and other 
        post-­‐sale services; mentor and trained team in change management and adoption best practices 
    •	Serve as primary point of escalation for client issues and partner with client teams to address 
        challenging implementations to guarantee satisfaction
    •	Provided thought leadership and coaching in content marketing best practices including persona 
        development, buyers journey application, and planning, production, distribution, and analysis of 
        content

Kapost

Engagement Director

Non-profit research and development consortium dedicated to new technology advancements in the cable industry. 
Created a PMO office and developed, implemented, and managed, an overall plan of customized and streamlined project management methods to foster greater consistency, efficiency, accountability, and quality delivery to our membership.
Key Accomplishments: 
•	Developed and implemented company’s first project lifecycle process, while program managing 20 concurrent projects across 2 programs
•	Streamlined CableLabs project portfolio, developing process to sift through new project proposals, confirming that the company is pursuing high value member impacting projects

CableLabs

Director Project Management Office

Premiere big five consulting firm specializing in management consulting and technology services with Fortune 500 companies. 
Primary roles were around account development and management at client engagements with a focus on project execution in the telecommunications space. 
Roles Included: 
 - Program Management Organizational Design and Deployment 
- Program Manager - Wireless Analysis and Planning 
- Wireless Product Planning and Deployment Manager
- Call Center Workforce Management Planning Consultant
- Program Management Merger Consultant
- Content Analyst, Designer, Migration and Training Lead - Call Center Transformation 
- Requirements Manager - Online Order Entry System

Rupal Patel