Suggestions
Ruan Schramm
Collection Analyst na Capgemini
Ruan Schramm is a professional with extensive experience in telephone collections for a German multinational company specializing in industrial and medical gases, effectively handling diverse clients and debt amounts through persuasive techniques.
He excels in high-pressure negotiations, presenting proposals via phone and email for debt payments ranging from R$10K to R$300K. Ruan also boasts proficiency in negotiating with high-level hospital management, critically analyzing situations to devise action plans that yield positive outcomes in reducing Past Due accounts.
Furthermore, Ruan actively engages in weekly meetings with Sales Managers and Sales Representatives to address and take action on the largest outstanding debts in each commercial representative's portfolio.
In addition to his collection expertise, Ruan also holds experience in validating business requirements in the Financial and Fiscal domain, ensuring the accuracy of accounting entries based on their origin.
His background extends to controller and PMO roles, where he directly contributed to eight improvement projects, optimizing resources, enhancing process quality, and significantly cutting costs. Ruan also provides on-site and remote support to Accounting, Account Payable, and Fiscal teams, including a fiscal receipt team based in Bangalore, India.
As a former CEO of A.R Outlet Fitness and having worked in various roles at Capgemini, including Collection Analyst, Financial Process Analyst, and Assistant, Ruan has gained a diverse skill set in team training, operational guidance, and performance report delivery focused on service quality.
His academic journey includes studies in Commercial Management at UNINTER Centro Universitário Internacional and a Bachelor's degree in Management Processes and Knowledge Management at UNIASSELVI.
Ruan Schramm's international experience in project offshoring in Bangalore, India, along with his key user role in Fiscal Receipt during two major transitions, highlights his proficiency in operational leadership and knowledge sharing.
