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Roy Knapp
Systems & IT Coordinator at ParaQuad NSW
Professional Background
Roy Knapp is a highly analytical and customer-focused Information Services professional, distinguished by his strong attention to detail and his commitment to delivering high-quality technology solutions. With a remarkable career trajectory characterized by hands-on experience and a deep understanding of IT services, Roy is dedicated to ensuring that solutions maintain high availability, usability, and security. His extensive experience enables organizations to maximize their return on investment through thoughtful and strategic IT support.
Throughout his career, Roy has honed his expertise within small, dedicated IT teams, where he has navigated resource constraints while still providing a wide range of crucial services. His skilled approach to application support and administration encompasses managing essential systems, including case management, records management, financial management, and IT service management. Moreover, he has demonstrated his proficiency in supporting both in-house developed applications and managing legacy systems, ensuring that organizations can adequately support their operational requirements.
In terms of data management, Roy possesses a robust skill set in data collection, analysis, and reporting. He employs powerful tools like Microsoft Transact-SQL, Crystal Reports, and Microsoft Excel to query, analyze, cleanse, and summarize data effectively. His analytical capabilities not only support organizational operations but also enable his teams to make informed decisions based on accurate insights.
Additionally, Roy excels in providing comprehensive service desk and end-user support across diverse hardware and software platforms. Recognized for his high responsiveness and meticulous attention to customer satisfaction, he consistently delivers first, second, and third-level technical support. Whether resolving simple access issues or complex system concerns, Roy approaches every inquiry with courtesy, empathy, and a strong knowledge of the products he supports.
Roy's expertise also extends to infrastructure administration and support, where he plays a critical role in maintaining core services such as database management, email systems, telephony, directory services, file systems, backup solutions, and remote access services. His ability to oversee such critical services ensures that IT infrastructures are robust, reliable, and capable of supporting organizational needs effectively.
Further showcasing his versatility, Roy has experience in application maintenance and development. He has successfully maintained legacy application code while also developing new applications using 4GL programming tools, reflecting his adaptability and commitment to leveraging technology for operational excellence.
Education and Achievements
Roy's educational journey began with the Higher School Certificate at Arthur Phillip High School, where he laid the foundation for his analytical skills. He further pursued higher education at the University of Sydney, where he studied towards a Bachelor of Economics, completing majors in Econometrics and Operations Research. Although he did not complete his degree, the knowledge he gained during his studies, particularly in econometrics and operations research, has significantly contributed to his analytical capabilities in the field of Information Services.
His professional experience has positioned him within notable organizations in various roles, further cementing his expertise and influence in the IT sector. Roy served as the Systems & IT Coordinator at ParaQuad NSW, where he played an instrumental role in coordinating technology solutions for the organization. His leadership and IT management skills were pivotal in ensuring that technology resources met the evolving demands of the organization.
Before his role at ParaQuad NSW, Roy held the position of Business Systems Officer at the Motor Accidents Authority. This role allowed him to further develop his expertise in business systems, contributing to the effective management of information services critical to the organization’s operations.
Additionally, Roy has valuable experience as a Systems & Database Administrator at the NSW Department of Local Government, where he managed databases and IT services, fostering operational efficiency and enhancing service delivery to clients.
Achievements
Throughout his career, Roy Knapp has delivered significant contributions to the organizations he has worked with, leading to numerous achievements that underscore his expertise and commitment to Information Services. By consistently focusing on high availability and user-friendly solutions, he has been an asset in each role he has undertaken.
His reputation for high responsiveness in the service desk and end-user support arenas has garnered trust and appreciation from his colleagues and clients alike. Roy's ability to communicate technical information effectively to non-technical users exemplifies his customer-centric approach and highlights his dedication to ensuring that technology serves its intended purpose.
Roy's extensive knowledge of data analysis and reporting has empowered organizations to utilize their data effectively. His work with Microsoft Transact-SQL, Crystal Reports, and Excel has equipped teams with actionable insights, enhancing decision-making processes across various business units. By making data accessible and understandable, Roy has played a critical role in driving operational improvements.
Moreover, his expertise in application maintenance and development demonstrates his adaptability and foresight in leveraging technology to solve pressing organizational problems. Roy's contributions particularly shine through his work with legacy systems, ensuring continuity and support for long-established applications while simultaneously championing the development of new solutions.
In summary, Roy Knapp is not just a professional; he is a dedicated Information Services expert whose analytical mindset and customer-focused approach have led to significant achievements in technology support and solutions. His comprehensive experience in application support, data management, service desk operations, infrastructure maintenance, and application development positions him as a valuable contributor in the IT industry. Organizations that engage with Roy benefit from his deep knowledge, exemplary customer service, and a proven track record of success in managing complex IT systems and processes.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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