Suggestions
Roy Frenkiel
Director of Product Management at Uber
Roy Frenkiel is a seasoned product management professional currently serving as the Director of Product Management for Merchant & Shopping at Uber.1 He joined Uber in January 2022 and is based in the San Francisco Bay Area.
Professional Experience
In his current role at Uber, Frenkiel leads the Uber Eats Merchant Product team, overseeing the end-to-end experience for hundreds of thousands of merchants worldwide on the platform. His responsibilities include:
- Merchant acquisition
- Marketing technology and demand intelligence
- In-store experiences
- POS integrations
- Payments and financial reconciliation
- Menus
- Business intelligence
- Quality and performance
- Support and account management
Prior to joining Uber, Frenkiel held several notable positions:
- Director of Product Management at Houzz (June 2019 - January 2022)
- Director of Product Management at SoFi (July 2017 - June 2019)
- Customer Solutions Intern at Google (Summer 2012)
- Director of Product Management at TopSolutions (January 2011 - June 2011)
- Product Manager at Ransys (October 2007 - January 2011)
Key Achievements
At Uber, Frenkiel has been instrumental in improving the platform's integration with point-of-sale (POS) systems. He led the initiative to simplify POS integrations for merchants, allowing them to sign up and get online more quickly.23 This effort was aimed at addressing the staffing challenges faced by merchants and making it easier for them to leverage the growth opportunities offered by Uber Eats.2
During his tenure at Houzz, Frenkiel achieved several significant milestones, including:
- Launching a new pricing structure that led to a 4% increase in Monthly Recurring Revenue
- Transitioning Houzz from 100% Sales-Led Growth to 50% Product-Led Growth
- Leading the development and launch of Houzz Pro, a new platform for home professionals
Education
Frenkiel holds an MBA from The University of Chicago Booth School of Business.1
Roy Frenkiel's career demonstrates a strong track record in product management, with a focus on driving growth, improving user experiences, and implementing strategic initiatives across various technology platforms.
