Roy Hagendoorn

Roy A SITI-ITV/IP Hagendoorn is an Operations and Engineering manager with over 15 years of experience in international telecom operations.

He is commercially focused and excels in building efficient and effective organizations. His expertise lies in customer service, project delivery, and turnaround/change management.

Roy is a well-organized professional with excellent communication skills adaptable to all levels of an organization. He is adept at balancing customer satisfaction with revenue assurance and profit contribution.

His educational background includes studies in Marketing NIMA B, Prince2 Project Management Practitioner, various management development programs, and a Bachelor's degree in Business Administration from De Haagse Hogeschool / The Hague University of Applied Sciences.

In his professional journey, Roy has served as the IT Delivery and Integration Manager at Shell, VP Engineering and Professional Services at Acision, Operations Director Customer Solution Integration at Acision, Operations Director EMEA at Logica, Head of Service Management & Front Office at Logica, Operational Service Manager at CMG, and held positions in Operational Management at KPN.