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Roxanne Williams
Process Improvement Expert | Customer Service Director | Operations Management
Roxanne Williams is a Senior Technical Recruiter at Banner Engineering, specializing in contract-to-permanent placements. She is based in Marietta, Georgia, and possesses over 25 years of experience in various leadership roles, focusing on process improvement, customer service, and operations management.
Professional Background
Roxanne has a strong track record in driving organizational change and delivering measurable results. Her expertise includes team development, strategic planning, and process optimization across multiple industries. Notably, she has received the Panasonic President's Award for her exceptional performance in her previous roles.
Key Achievements
- Price Reference Improvement: Enhanced price reference accuracy from 68% to 95%.
- Service Cloud Utilization: Increased usage of the Service Cloud ticket system from 5% to 89%.
- Sales Optimization: Developed strategies that significantly boosted revenue generation.
- Customer Onboarding: Improved customer service onboarding rates from 17% to 88%.
- Accounts Receivable Reduction: Decreased overdue accounts receivable from $23M to $5M.
Previous Roles
Before her current position, Roxanne held various managerial roles, including Director of Customer Service at Doehler North America and Manager of Operations at Panasonic Air Conditioning North America. Her educational background includes a Bachelor of Arts in Mathematics from Niagara University.
Roxanne Williams is recognized for her commitment to operational excellence and enhancing customer experiences through effective leadership and strategic initiatives.1
