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Ross Poulakis
Managing Director at Harrolds
Professional Background
Ross Poulakis has dedicated his career to transforming and expanding the family-run business, Harrolds, which has become synonymous with luxury menswear in Australia. Since joining Harrolds in 2006, Ross has been integral to the company's evolution and success. His journey began at the grassroots level, deeply embedded in the family legacy. Growing up, he and his brother Alexander were actively involved in the business even before they officially joined, as they helped transport daily takings from the now iconic 100 square feet boutique on Melbourne’s Russell Street. This experience gave Ross invaluable insights into the workings of the business from a young age.
Initially starting as a warehouse assistant, Ross exhibited remarkable growth and determination, quickly progressing to the role of warehouse manager. His hard work and dedication culminated in his appointment as General Manager in October 2012. Under his management, Harrolds embraced a blend of modern innovations while staying true to its classic luxurious roots. This approaches not only resonated with long-time supporters of the brand but also attracted a new generation of fashion-forward customers.
Ross has played a crucial role in not just maintaining but also enhancing the brand’s luxury status through strategic buying, forecasting, and planning. His vision has been pivotal as Harrolds confidently navigates the nuances of the contemporary retail environment. His deep understanding of fashion trends allows him to make informed decisions that continue to bolster the store's reputation and growth.
Education and Achievements
Ross’s academic foundation was laid at La Trobe University, where he pursued business studies, equipping him with pivotal skills and knowledge applicable to the retail sector. Earlier in his education, Ross attended Alphington Grammar School, which helped enrich his formative years with academic rigor and social engagement. This combination of practical experience gained from working at Harrolds from his childhood, along with formal education, has fortified Ross's expertise in the luxury retail landscape.
Throughout his tenure at Harrolds, Ross has not only expanded his responsibilities but has also embraced opportunities for innovation. The introduction of modern branding collaborations and new labels into Harrolds’ carefully curated collection reflects his commitment to pushing the boundaries of the luxury retail experience. His keen eye for detail and design input into the Harrolds Private Label exemplify his hands-on approach to leadership, fostering growth and dynamism in the company.
Achievements
With Ross at the helm of Harrolds, the business has seen unprecedented success marked by several milestones. Under his leadership, Harrolds has successfully integrated exclusive brand collaborations that have positioned the store as a front-runner in the luxury shopping sector for men. His strategic foresight has also led to the expansion of the store’s offerings with thoughtfully selected new labels, which have resonated well with customers seeking premium products.
Ross Poulakis is not only a businessman but also a passionate advocate for the traditional elements of fashion retail, intertwining them with fresh, modern influences. By leveraging his extensive knowledge and experience, Ross continues to ensure that Harrolds remains a treasured institution in the Australian luxury market. His vision for the future includes ongoing enhancements to the shopping experience, ensuring Harrolds retains its competitive edge in a rapidly evolving industry.
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