Henley Business School

University of Plymouth

Head of Performance at PA Consulting Group

Lead Contract and Performance Management (CPM) team, working across Senior Management Team to ensure targets met. 
Responsible for handling all contractual and operational matters for the UKTI Investment Services Team (IST) contract.
Deliver professional management reports to UKTI client and internal Directors on all aspects of business intelligence.

PA Consulting Group

Head of Performance: UKTI Investment Services

At client request, led pan US financial services team from New York to deliver 26 investment projects and £19.4m of new business in 14/15 whilst recalibrating 15/16 strategy to support major banks, exchanges and financial technology (fintech) firms.
Delivered showpiece trade mission for UK fintech firms and Mayor of London to Boston and New York that secured £22.6m in business/VC funding for attendees. 
Worked with London Stock Exchange Group, Santander, Lloyds Banking Group and others to support US growth.

UK Trade & Investment (UKTI)

Sector Lead: Financial Services

Responsible for delivering Foreign Direct Investment (FDI) into the UK in the Business Professional & Financial Services (BPFS) & Retail sectors from UKTI's global network.
Led UK team of project and account managers to consecutive record levels of investment, with successful projects numbering 269 in 12/13 and 308 in 13/14.
Delivered tailored client proposals and visit programmes to showcase UK opportunities for overseas businesses, working with teams in over 40 markets.

Senior Sector Lead: UKTI Investment Services

Promoted from Account Manager to Senior within 6 months and introduced approach to segment and prioritise foreign subsidiaries in relation to growth potential.

Senior Account Manager: UKTI Investment Services

Account managed a portfolio of high growth companies identifying where public sector assistance could remove barriers or further accelerate business growth.
Managed the Financial Services Forum of seven major banks represented by Regional Directors, chaired by SEEDA CEO, in order to facilitate open dialogue on lending.
Organised Corporate Cabinet of 10 multi-nationals (e.g. Intel, 3M, BT, Cisco) in region to work on joint Corporate Social Responsibility programmes with SEEDA.

SEEDA

Strategic Account Manager: Financial & Professional Services

Co-ordinated SEEDA activity across Milton Keynes, Oxfordshire, Buckinghamshire and Berkshire (MKOBB) sub region with relationships at CEO and Director level.
Inception to completion management of 3 grant programmes investing £5.9m in 30 projects, delivering 170 new jobs and assisting 1300 people with skills development.

Senior Area Manager

Contract management responsibility for 9 devolved regeneration programmes across the Thames Valley area spending £5 million from the Single Regeneration Budget.

Area Manager

Supported managers in administrating grant programmes in terms of budgets, project appraisal and contract monitoring.

Area Co-ordinator

Owned Business Scorecard for contact centre operations, reported corporate performance to senior management team and worked with team leaders to support call handling improvement.

Screwfix

Contact Centre Management Information Analyst

Planned resource requirements for contact centre sales and customer service functions, working with directors & team leaders implemented new shift pattern for 300 call center staff leading to improved operational performance.

Ross Hurley