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Ros Edmond
Relationship Manager - Hitachi
Professional Background
Ros Edmond is an accomplished Senior Manager with over 25 years of extensive experience in various sectors, primarily focused on delivering substantial business benefits. Throughout this extensive career, Ros has developed cross-functional expertise in vital areas including Relationship Management, Business Development, Account Planning, Customer Contact Strategy, Project Management, Marketing, Marketing Analytics, and Risk Management. Ros has successfully contributed to both the credit industry with global finance leader GE Money and within the Business Process Outsourcing (BPO) environment at Capita and Hitachi.
In her current role as a highly effective and influential Client Director, Ros excels at managing key internal and external stakeholder relationships at all levels. Her vast experience allows her to adeptly balance the objectives and challenges of her organization with those of the clients she represents, ultimately delivering commendable success in each endeavor. As she navigates through complex business landscapes, Ros leverages her strong relationship management skills to foster collaboration and drive results, making her a key player in any initiative she undertakes.
Education and Achievements
Ros's academic journey began at Harrogate Grammar School, where she laid the foundation for her future studies. She pursued higher education at The University of Manchester, achieving a 2:1 degree in Economics. This educational background provided Ros with invaluable analytical skills and a robust understanding of economic principles, which have served her well in her professional endeavors.
Throughout her career, Ros has marked numerous significant achievements that exemplify her expertise and commitment to excellence. Among her key accomplishments is the successful signing of a multi-million-pound contract with O2, resulting in over £1 billion in revenue over ten years. Her leadership was instrumental in launching the first Capita call center in South Africa, a landmark achievement that broadened the company's operational footprint.
Ros's dedication to excellence was similarly recognized in the contact center industry when she became a finalist for the CCA Award, receiving a Highly Commended designation for the Contact Centre Team of the Year Business to Business with O2. Additionally, she played a pivotal role in securing the Capita Peoples award for Charitable Support and Community Engagement, highlighted by her participation in a London to Paris charity cycle that raised over £45,000 in sponsorship.
Her accolades further extend to the Credit Card Awards, where she was a winner for the Most Successful Credit Card Enhancement Programme of the Year. Notably, Ros's innovative contributions to GE Money were distinguished by the European/US Pinnacle Individual Award, celebrating her integral role in the company's entrance into the UK credit card market. Moreover, her dedication to quality improvement is well-documented, as evidenced by her recognition as a GE European Individual winner for six sigma Process improvements, showcasing her commitment to delivering significant customer impact.
Key Skills and Expertise
Ros Edmond's vast expertise encompasses a diverse array of skills crucial for thriving in today's dynamic business environment. These include but are not limited to:
- Relationship Management: Building and maintaining strategic partnerships with clients and stakeholders.
- Business Development: Identifying opportunities for growth and expansion within various markets.
- Project Management: Leading and executing projects to successfully achieve set objectives and deliver positive outcomes.
- Marketing Analytics: Utilizing data-driven insights to enhance marketing strategies and initiatives.
- Risk Management: Assessing and mitigating risks in business processes to ensure sustainable operations.
With a blend of analytical skills and strategic insight, Ros stands as a seasoned professional, equipped to take on complex challenges and deliver innovative solutions that drive business success.
Achievements
Ros has achieved incredible milestones throughout her career, showcasing her dedication and expertise across various roles. Some of her notable achievements include:
- Securing a landmark 10-year contract with O2, generating over £1 billion in revenue.
- Launching the first Capita call center in South Africa, paving the way for the company's expansion into new territories.
- Being recognized as a Highly Commended finalist in the CCA Awards for the Contact Centre Team of the Year in the Business-to-Business category with O2.
- Winning the Capita Peoples Award for her commitment to charitable support and community engagement initiatives.
- Receiving accolades at the Credit Card Awards for leading the Most Successful Credit Card Enhancement Programme of the Year.
- Earning the GE European/US Pinnacle Individual Award for her instrumental role in the launch of GE Money's credit card services in the UK market.
- Being awarded the esteemed European Individual award for six sigma Process improvements, emphasizing her significant customer impact through innovative solutions.
Ros's deep expertise and commitment to excellence make her a valued contributor to any organization she partners with.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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