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Rory Rosales
IT Support Center Manager at Evonik
Professional Background
Rory Andres Rosales is a dedicated IT consultant and technology manager with more than 16 years of experience in the local IT market. Known for his people-oriented approach, Rory has built a reputation for delivering first-class business support and being a bridge between technology and the diverse teams he manages. His extensive managerial background spans over a decade, during which he has successfully led both front and back office teams within some of the most respected companies in the technology industry. Rory’s commitment to excellence is evident in his ability to navigate complex multicultural environments, ensuring that communication flows effortlessly and inclusivity is fostered among colleagues.
His experience includes a deep understanding of key practice areas such as Incident Management, Problem Management, Change Management, and Business Continuity. Rory excels in delivering quality service level agreements (SLAs) and operational level agreements (OLAs), ensuring that organizational goals are met while managing business risks effectively. His approach combines keen analytical skills and an intuitive understanding of customer satisfaction, leading to successful outcomes for both clients and teams.
At Evonik, Rory currently serves as the IT Support Center Manager, where he leverages his expertise in IT infrastructure and risk management to improve service delivery and enhance user experiences. In previous roles like IT Manager at Western Union, IT Project Manager at IBM, and Team Lead at McKinsey & Company, he has consistently demonstrated his capacity to lead teams to success and implement strategic IT initiatives. His journey through different prominent organizations such as Bank of America and Hewlett-Packard has solidified his extensive knowledge base and experience in managing large-scale IT operations, making him an invaluable asset to any team.
Education and Achievements
Rory pursued his studies in Business at the Universidad Interamericana de Costa Rica, gaining foundational knowledge that complements his technical expertise in IT management. His education has equipped him with the critical thinking and strategic problem-solving skills necessary to navigate the complexities of today’s technology landscape. He also completed his high school education at Rainier High School, where he likely developed essential skills that have contributed to his robust career.
Throughout his professional path, Rory has amassed significant achievements that have contributed to the organizations he has worked for. His focus on metrics, customer satisfaction, as well as incident, problem, and change management is indicative of his commitment to best practices and methodologies in the IT field. His ability to quickly assimilate into diverse teams and cultures has enhanced productivity and invoked a strong team spirit, proving that he is a forward-thinking leader who values collaboration and growth.
Achievements
Rory's professional journey highlights many notable accomplishments:
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Leadership in IT Management: Over his career, Rory has excelled in various managerial roles, focusing on IT support and project management. His tenure at respected firms like IBM and Bank of America showcases his capacity to lead teams and streamline operations successfully.
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Customer-Centric Approach: Rory prides himself on his commitment to customer satisfaction. His sensitivity to client needs ensures that service delivery not only meets expectations but exceeds them, creating long-lasting partnerships and trust.
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Cultural Inclusiveness: Rory is praised for his ability to work well with diverse teams, thanks to his international background. His talent for promoting inclusiveness helps cultivate an environment where everyone feels valued, ultimately enhancing team performance.
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Proficient in Risk Management: With a solid foundation in business risk and IT infrastructure, Rory effectively strategizes to mitigate risks, ensuring that contingency plans are in place to manage business continuity seamlessly.
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Results-Driven Mindset: Known as a hard worker and quick learner, Rory continues to seek out opportunities for personal and professional growth. His determination to achieve results as a team player is evident in every project he undertakes, fostering an environment conducive to innovation and progress.
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