Ronny Santin

Ronny Santin is a professional with a strong background in implementing software and hardware procedures. He excels in developing managerial reports to showcase user interaction statistics and satisfaction surveys, pinpointing strengths and weaknesses to enhance continuous improvement strategies.

With a focus on business outcomes, Ronny is skilled in crafting presentations for company executives outlining new projects, including implementation costs and priorities. He is proficient in redesigning IT processes, analyzing SLA and SLS performance metrics, and overseeing projects involving data networks and various communication technologies, optimizing telephony costs by up to 70%.

Ronny possesses expertise in team leadership, training, and motivation, and is adept at managing IT contracts, cultivating partnerships, and vendor relationships. Specializing in IT support for internet-connected microcomputers, Ronny is experienced with Citrix, ISA Server, Exchange, ERP systems like DebCred, JDEdwards, and Microsiga, and technologies such as ITIL, DB2, Oracle databases, among others.

His educational background includes studies in Law, Systems Analysis, Computer Network Technology, and Technology in Systems Analysis and Development. Ronny has held roles in various organizations such as Genius Energy Ltd, Methodus Tecnologia LTDA - ME, Proativa Tecnologia Ltda, and others, showcasing his diverse experience in the field.